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Message: <blockquote data-quote="Maidhc O Casain" data-source="post: 3798612" data-attributes="member: 29558">FedEx picked it up yesterday morning for shipment to California.  I haven't checked tracking yet, but it should be there sometime today.  Tech support said they tell everyone 7 to 9 days (and they'll call if it's going to be longer), but it could be a little as one day.  Just depends on what's actually wrong with the machine.  I'll expect the worst and hope for the best, I guess.They don't send out new hard drives unless they know something's wrong with the old one, and since the self test on mine indicated nothing of the sort, I did have to send the machine in.  It was a good thought about OpenOffice - I'd not considered that.  Unfortunately, OO isn't up to Office 2007 standards yet.  First thing I'm doing when I get the computer back is save a copy of all my spreadsheets in OfficeXP format.  I'll likely copy all my OneNote stuff into a Word Format as well, just so I'll be able to open it on the desktop.  I do love the way OneNote keeps it all organized, though.I'd install 2007 on my desktop, but then I'd have to remove it to put it back on my laptop.  Only the Student version has a license that allows you to install on 'up to three' machines.  The full 'Ultimate' version license is only for one machine.</blockquote>