Upgrade your account to a Community Supporter account and remove most of the site ads.
Enchanted Trinkets Complete--a hardcover book containing over 500 magic items for your D&D games!

Reply to thread

Message: <blockquote data-quote="PatrickLawinger" data-source="post: 1680214" data-attributes="member: 2735">Oh, I am "letting it go" the $4-5 is not that big a deal, it does, however, continue a trend. Besides, I have no intention of dealing with customer service again, one dose a year is enough. I guess my point is simply that without improvements to customer service, vast improvements in the magazine and even price drops aren't going to increase the subscriber base. Let's see, sign up online, there is an automated system to log on, set up an account, and purchase a subscription. Great, easy to do, didn't work for me, had to call up and have customer service set up the account. The account then didn't work. Bah, whatever, call and subscribe by phone, customer service enters the information incorrectly leading to a temporary hold on my card while fraud prevention attempts to contact me. That isn't customer service, and the fact that I was willing to deal with it to resub certainly shows that I am not trying to "stab them repeatedly with a shank..." Does customer service have a consistent problem? No, but when someone does have a problem, very few people seem to know how to deal with it. --If you do have a problem, contact Amanda Titus at <a href="mailto:amanda@paizo.com">amanda@paizo.com</a> she finally solved the problems in a single email.I am a "loyal" customer, I don't think many new customers are going to be satisfied with the customer service I have received. Without much better customer service the improvements to the Dungeon aren't going to mean much. Starting out by saying "hey, we have improved, and dropped the price, but not for you people that already subscribed" is not the way to go. Announcing a "special introductory price for new subscribers" doesn't insult your present customers and accomplishes the same thing. It also keeps the door of canceled and re-upped subscriptions closed (although not entirely). A small distinction that someone should have thought about when making the price change.Dungeon has responded to critique and complaints on the magazine, in order to truly regain their subscriber base, and even improve upon it, they need to take care of customer service. Without a stable subscriber base the magazine's long-term survival is in question and I think all of us want the magazine to stick around.</blockquote>

Verification