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Message: <blockquote data-quote="Mistwell" data-source="post: 7663183" data-attributes="member: 2525">It was long ago established that nobody from WOTC is really at EnWorld anymore.  They used to be, but they're not anymore.  So, I suspect it was never on their radar.  I think it's unwise to judge someone, to this level, for something they, 1) did not know was out there, and 2) did not authorize to be released.  It seemed to me like he was saying, "I didn't plan that product, so I didn't change plans.  I didn't tell the clients we were doing that, so why are the clients telling me I did that?"  And that's what happened it seems - imagine the first time you become aware of something from a client, is when they're accusing you of cancelling one of their projects you supposedly announced to them when you never announced any such thing.  And imagine on top of that you find out the reason the client even thinks it was announced is because some anonymous person leaked some R&D experimental mock-ups you had someone do, and you don't even know how or why that leak happened.  And now you have 140 characters per Tweet to respond to that.Yeah, I can definitely imagine one reasonable response would be, "Someone sent you what looks like a new piece of planned product support? No, that's not right, we didn't announce that.  You're upset we're saying this cancelled product support? We can't cancel product support we never planned to do or announced to you.  You see, what happened here is we do a lot of stuff that may or may not end up as released product support, and this is was one of those.  We've played things close to the vest on product support for a reason.   It remains a huge, open question on what support should look like.  Because our past experience over the last 15 years demonstrates doing too much support of a certain type can be bad for our clients.  So we're doing a lot of internal experiments, and there are more to come, and this was one of those experiments.  It was not intended to be released like that to our clients, and we're not sure how you got that."Which is a paraphrase of what Mike Meals said, in a string of 140 character Tweets in reaction to some Tweets he got.What fast one?</blockquote>

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