NOW LIVE! Today's the day you meet your new best friend. You don’t have to leave Wolfy behind... In 'Pets & Sidekicks' your companions level up with you!

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Message: <blockquote data-quote="Hollywood" data-source="post: 458756" data-attributes="member: 7408">Yes, but all the customer service rep has to ask is this: "Did you install any 3rd party additions to the program?"  If the answer is yes, then the rep says "I am sorry, I can only help you with the standard program."Go buy a copy of Q3 or UT/UT2003 and create a small mod that totally hoses things... an infinite loop is a good thing in UT/UT2003 as the engine will handle it and throw kick out via the assert() method.  Then call up the customer support with Atari [the publisher for UT2003] and ask them with help on why UT2003 crashes.  They will ask if you installed any 3rd party mods or maps and then decline you help. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile    :)"  data-smilie="1"data-shortname=":)" />Talk to Bioware or Papyrus about the editor programs people put together for their software.  Their cusomter support will absolutely no deal with any issues if you have used any "hacking" program on their software, period.Call Microsoft up too if you've installed some odd-ball plugin to an MS Office app.  They won't support it. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile    :)"  data-smilie="1"data-shortname=":)" />Perhaps, but thats pretty industry standard.Did your support reps, or anyone attached with Evermore actually ask the enduser if they had used 3rd party apps?  Once you do so, you pretty much violate the santity of the application, unless it was through a support plug-in, application addition, upgrade, etc., and its not your support issue.I disagree.  It depends on why the customer is unhappy.  If they are unhappy because they installed a bunch of plugins or additions or used some hacked up tool, then they have taken a risk on themselves by using a non-supported addition to modify the original program in some manner.   That is completely out of your hands.  Period.However, if you provide tools, such as any FPS' mapping tools or scripting languages, Bioware's NWN Aurora tools, or even eTools use of an Access database, you are allowing people to modify your software to do possibly unintentioned things with it.  If you care to do so, then the EULA [which all users must agree too and should always be available to them to be read before installation is finished] should state that any modifications of the original program are NOT supported under the support agreement for the software.Nor is providing programs which, have grand marketing slicks, but their limitations far outweight their benefits.Ah.  If you don't mind my asking, what was your role on the project or at Evermore?</blockquote>

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