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<blockquote data-quote="EricNoah" data-source="post: 331457" data-attributes="member: 4">*shakes head* it's funny what people hear.&nbsp; I hear different things than this WotC customer service rep hears, apparently.&nbsp; I hear WotC changing their minds again and again over the years.&nbsp; I hear them not being sure what they want.&nbsp; I hear them backing off far enough that Fluid for a while has no one they can contact at WotC to get rules-related questions answered or clarified.&nbsp; I hear them asking Fluid to make them a program but I don't hear them contracting Fluid to then be responsible for providing telephone and e-mail tech support.&nbsp; I hear them not taking responsibility for the product they spent years &quot;guiding.&quot;&nbsp; Even this rep says WotC doesn't know who's in charge of this product.&nbsp; And that is the source of the problem.&nbsp; Not Fluid, not Customer Support, but whoever is really &quot;in charge.&quot;&nbsp; From what I've heard, Customer Support didn't even know eTools was out for a while.&nbsp; That's not Fluid's fault -- they don't talk right to CS.&nbsp; There's a chain of command -- Fluid talks to the developer at WotC, the developer talks to CS.&nbsp; Or something along those lines.&nbsp; But if there's no one in charge and no one taking responsibility at WotC, then it's no wonder there's a breakdown in the lines of communication.&nbsp; What irks me is the apparent blame game WotC is playing, or someone at WotC.&nbsp; Anyway, the thread linked above does make a good point -- contact WotC tech support with your problems if you can't get a quick/useful answer here.</blockquote>

[QUOTE="EricNoah, post: 331457, member: 4"] *shakes head* it's funny what people hear. I hear different things than this WotC customer service rep hears, apparently. I hear WotC changing their minds again and again over the years. I hear them not being sure what they want. I hear them backing off far enough that Fluid for a while has no one they can contact at WotC to get rules-related questions answered or clarified. I hear them asking Fluid to make them a program but I don't hear them contracting Fluid to then be responsible for providing telephone and e-mail tech support. I hear them not taking responsibility for the product they spent years "guiding." Even this rep says WotC doesn't know who's in charge of this product. And that is the source of the problem. Not Fluid, not Customer Support, but whoever is really "in charge." From what I've heard, Customer Support didn't even know eTools was out for a while. That's not Fluid's fault -- they don't talk right to CS. There's a chain of command -- Fluid talks to the developer at WotC, the developer talks to CS. Or something along those lines. But if there's no one in charge and no one taking responsibility at WotC, then it's no wonder there's a breakdown in the lines of communication. What irks me is the apparent blame game WotC is playing, or someone at WotC. Anyway, the thread linked above does make a good point -- contact WotC tech support with your problems if you can't get a quick/useful answer here. [/QUOTE]

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