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Message: <blockquote data-quote="xabth" data-source="post: 333122" data-attributes="member: 7013">So I'm the guy that talked to WOC CS. I was getting kinda tired of watching us all post in circles at the D&D board so I decided to spend the long distance dime and see what I could find out for myself.   To WOC's credit the two guys I spoke with (one from tech support, another from custumer service) were very cool and seemed willing to talk candidly about e-tools. I fully expect that any info I got from them had a pro-WOC spin on it, but no surprise there. They both seemed aware of the problems w/ e-tools and they both agreed with me that someone really ought to take a minute and tell the community what's going on. However, it's been 24 hours and still no sign of a WOC response on the D&D boards, though it did my heart good to see that Adam Conus responded to Therigwin. I emailed him and have yet to get anything back.    It's funny that Conus says he has no idea when the patch is due out while the rep I talked to said mid-sept. Guess we'll have to take that with a grain of salt.   It's a frustrating thing to be ignored by the powers that be. I want to believe that WOC cares enough about the role-playing community to respond to our concerns about e-tools, and I also want to believe that Fluid intends to support it's program. I lurked on the Fluid boards on a daily basis for about a month before they went down, and I was impressed at the timely responses from Scott and Eric to queeries made there. Still, it does little for my faith in either company to watch as nearly three weeks go by with no word from WOC OR Fluid other than second hand info. For the life of me I can't figure out why Scott hasn't taken the ten minutes it would take to post a message here at ENWorld saying something to the effect of, "Hey! We hear you! This is what's going on with our boards, This is an ETA of when they'll be back up, and This is where we currently stand w/r/t e-tools."    But maybe he has a good reason for not posting. I'm trying to give him the benifit of the doubt.    Not so with WOC, however. They are a much bigger company, e-tools is their responsibility, and I feel like they owe us some word on patch progress and future plans.   It's a mess, no doubt. People don't know who to be mad at, and they don't know how far their $30 e-tools investment is going to go in the future. What I DO know is that I'm going to keep bugging WOC untill they take some responsibility for e-tools and tell me what's going on. If I could find a number for Fluid I'd do the same with them.   I do find it odd that you'd have to contact WOC for tech support for a program for a program they didn't write. I wonder what response you'd get from them if you asked them a real tech question.    Anyway, just thought I'd drop by and add my two cents. Remember, the guy I talked to at WOC was a CS phone jockey (though again, he was a really nice and informative guy) and I have no idea how accurate his information was, especially anything to to with the relationship between Fluid and WOC. It was not my intention to start the rumer mill, but if these companies don't want us speculating then they should speak up for themselves and give us an update now and then. We've waited far too long for e-tools and it falls far short of the mark we'd hoped for, and this silence from the two companies involved is pretty frustrating.</blockquote>

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