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Message: <blockquote data-quote="Staffan" data-source="post: 9707354" data-attributes="member: 907">That's not true. What we do have is a 14-day "right of withdrawal" period for anything bought "off-premises" – online, mail order, doorstep sales, and so on. Some countries extend this to 30 days, but the EU minimum is 14 days. There are also many exceptions, such as personalized or made-to-order things, or fully delivered services (when informed that delivering the service would void your right of withdrawal). Another exception is "online digital content, such as a song or movie, that you started downloading or streaming after you expressly agreed to lose your right of withdrawal by starting the performance". I am not a lawyer, but I would assume that that also applies to a game you've started playing, as long as there's a note telling you "if you start downloading this game you void your right of withdrawal."It's also fairly common in some businesses to offer more lenient terms of returning. For example, clothing (other than underwear) often have a longer period of returns allowed, because the stores want you to take a chance on buying stuff and then return it if it doesn't fit or doesn't look good on you.</blockquote>