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Message: <blockquote data-quote="Keith F Strohm" data-source="post: 1705406" data-attributes="member: 18204">All,   A while ago I posted an Open Letter to Dragon and Dungeon readers about our redesign. During the ensuing discussion, the issue of subscriptions and their slow arrival times came up. I made a promise to look into the situation and fix it.    During our investigation, we identified several areas that needed attention if we were to insure that subscriptions arrived in a timely manner. I wanted to let you know that as a result of working on this, Paizo has undertaken the following:   1. An internal reorganization of the personnel, structure, and processes that relate to production, printing, and fulfillment of our magazines. As of right now, Jeff Alvarez, our Director of Operations (and the person who increased the efficiency and effectiveness of our Customer Service Dept) will now be managing the printing and production process. There were some process issues that ocurred previously. With this reorganization, those issues have been definitively dealt with.   2. The use of an optimized shipping process that will, our vendor states, speed up the delivery of subscription copies so that they can reach subscriber doors faster.   3. We are also working to determine the best way to communicate effective On-Sale dates for each of our titles, minimizing the experience of seeing the latest issues on bookstore shelves before you mailbox.   I just wanted to give you all some insight into what we have done and what we are continuing to do in order to fix this situation.Keith StrohmChief Operating OfficerPaizo Publishing, LLC</blockquote>

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