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General Tabletop Discussion
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"Exclusive deals suck!" - James Mathe's rant about the tabletop industry
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<blockquote data-quote="Fiddleback" data-source="post: 6072139" data-attributes="member: 6704070"><p>As a former game store owner I can tell you that price and availability never have been and never will be the main draw of a good game store. As a consumer, I will go to the least expensive source I can for whatever game I am interested in. IF it happens to be the FLGS, then cool. If it is B&N or Target, that's cool, too. </p><p></p><p>Yes, turning a profit is what keeps your FLGS open. However, what brings people in to good game stores is not the price, it's the information, community and support. If those elements are in place and you work to support your customer base in every way you can think of, the profitability will slide nicely into place because you will have a customer base that sees your store as THE place to get games regardless of what your prices might be. If I am in your store because I game there, or because I need your expertise and information, or because that is where my group plays and you support all of those things, then I will plunk my hard earned dollars down on your counter without hesitation. </p><p></p><p>The FLGS's value, especially in today's market of PDFs and online shopping and Kickstarters has to be in these 'value added' services or it will not, as so many before it (even in the days prior to the internet and all it offers), continue to exist. Frankly, this guys post sounds to me like someone who does not understand the core value of his own store. He's not failing because someone is doing an exclusive deal or someone is under cutting his prices, he is failing because he has no idea how to appeal to his customers.</p><p></p><p>I quote myself: <a href="http://gsa.thegamernation.org/2012/08/09/b-o-g-the-end-is-nigh-part-i/" target="_blank">http://gsa.thegamernation.org/2012/08/09/b-o-g-the-end-is-nigh-part-i/</a></p></blockquote><p></p>
[QUOTE="Fiddleback, post: 6072139, member: 6704070"] As a former game store owner I can tell you that price and availability never have been and never will be the main draw of a good game store. As a consumer, I will go to the least expensive source I can for whatever game I am interested in. IF it happens to be the FLGS, then cool. If it is B&N or Target, that's cool, too. Yes, turning a profit is what keeps your FLGS open. However, what brings people in to good game stores is not the price, it's the information, community and support. If those elements are in place and you work to support your customer base in every way you can think of, the profitability will slide nicely into place because you will have a customer base that sees your store as THE place to get games regardless of what your prices might be. If I am in your store because I game there, or because I need your expertise and information, or because that is where my group plays and you support all of those things, then I will plunk my hard earned dollars down on your counter without hesitation. The FLGS's value, especially in today's market of PDFs and online shopping and Kickstarters has to be in these 'value added' services or it will not, as so many before it (even in the days prior to the internet and all it offers), continue to exist. Frankly, this guys post sounds to me like someone who does not understand the core value of his own store. He's not failing because someone is doing an exclusive deal or someone is under cutting his prices, he is failing because he has no idea how to appeal to his customers. I quote myself: [url]http://gsa.thegamernation.org/2012/08/09/b-o-g-the-end-is-nigh-part-i/[/url] [/QUOTE]
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