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"Exclusive deals suck!" - James Mathe's rant about the tabletop industry
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<blockquote data-quote="timASW" data-source="post: 6073609" data-attributes="member: 6698787"><p>Actually thats pretty standard. When you pick up the phone and call customer service or tech support somewhere your probably talking to someone making 9 or 10 an hour. Lots of retail customer service positions are flat out minimum wage, with a minuscule commission amount. </p><p></p><p>We dont need customer service lifers here, thats not what I'm talking about. I'm talking about finding one of those employees at wallmart who doesnt run for the hills when they see someone who needs help and paying him a little more. (wally world starts at 8.25 in most places and goes up extremely slowly). You pay one of them 10$ and their pretty happy with it. </p><p></p><p></p><p></p><p></p><p>All business is a risk. If your not willing to take risks you shouldnt open a small business. But as risks go a small investment ( 1$ an hour more, 40 hours a week for 4 employees= 160 weekly, 640 monthly) in better trained, friendlier customer service employees is a damn good risk. </p><p></p><p>Much better then doing something like buying a bunch of 3rd party books that might sit on the shelf and gather dust for years until you have to sell them at half off. As a for instance.</p></blockquote><p></p>
[QUOTE="timASW, post: 6073609, member: 6698787"] Actually thats pretty standard. When you pick up the phone and call customer service or tech support somewhere your probably talking to someone making 9 or 10 an hour. Lots of retail customer service positions are flat out minimum wage, with a minuscule commission amount. We dont need customer service lifers here, thats not what I'm talking about. I'm talking about finding one of those employees at wallmart who doesnt run for the hills when they see someone who needs help and paying him a little more. (wally world starts at 8.25 in most places and goes up extremely slowly). You pay one of them 10$ and their pretty happy with it. All business is a risk. If your not willing to take risks you shouldnt open a small business. But as risks go a small investment ( 1$ an hour more, 40 hours a week for 4 employees= 160 weekly, 640 monthly) in better trained, friendlier customer service employees is a damn good risk. Much better then doing something like buying a bunch of 3rd party books that might sit on the shelf and gather dust for years until you have to sell them at half off. As a for instance. [/QUOTE]
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