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<blockquote data-quote="Banshee16" data-source="post: 3263353" data-attributes="member: 7883"><p>Wow, I'd hope that race wasn't a factor. It's not nearly as much of a factor where I live....though nobody's perfect. Maybe it was how you were dressed on the two occasions, or maybe you just got a guy having a better day at the other store or something?</p><p></p><p>Sometimes it's good to give the feedback anyways....you wouldn't need to mention anything about the paper, because your issue's been fixed, but if you at least send them a nice e-mail, they can be made aware of the problem. I tend to try to believe the best of people, until they disappoint me. If they make a mistake, I expect them to fix it. That letter to Best Buy resolved my issue at the time, and the manager in particular told him that he appreciated me letting them know, because it was a new location, and they were having trouble with some over-enthusiastic staff trying to resolve issues without needing to involve management....which isn't necessarily a bad thing, but in this particular instance, it backfired, and he needed to know, so he could fix the problem.</p><p></p><p>In another instance I had a guy at the grocery store who was cutting sandwich meat for us, and accidentally cut himself, then dripped his blood all over the meat that he gave us. We mentioned it to the manager, and I felt horrible because I don't like to complain. But it turned out that he was a problem employee, and this issue was I guess the straw that broke the camel's back, and the manager thanked us, because it helped give her a reason to terminate the employee. I feel bad, but sometimes companies need customers to tell them when they're messing up, or they never learn.</p><p></p><p>Personally, I always tell my customers "if you don't tell me what's wrong, I can't fix the problem".</p><p></p><p>Anyways, just feedback from someone tangentially in the customer service industry (well, sales).</p><p></p><p>Banshee</p></blockquote><p></p>
[QUOTE="Banshee16, post: 3263353, member: 7883"] Wow, I'd hope that race wasn't a factor. It's not nearly as much of a factor where I live....though nobody's perfect. Maybe it was how you were dressed on the two occasions, or maybe you just got a guy having a better day at the other store or something? Sometimes it's good to give the feedback anyways....you wouldn't need to mention anything about the paper, because your issue's been fixed, but if you at least send them a nice e-mail, they can be made aware of the problem. I tend to try to believe the best of people, until they disappoint me. If they make a mistake, I expect them to fix it. That letter to Best Buy resolved my issue at the time, and the manager in particular told him that he appreciated me letting them know, because it was a new location, and they were having trouble with some over-enthusiastic staff trying to resolve issues without needing to involve management....which isn't necessarily a bad thing, but in this particular instance, it backfired, and he needed to know, so he could fix the problem. In another instance I had a guy at the grocery store who was cutting sandwich meat for us, and accidentally cut himself, then dripped his blood all over the meat that he gave us. We mentioned it to the manager, and I felt horrible because I don't like to complain. But it turned out that he was a problem employee, and this issue was I guess the straw that broke the camel's back, and the manager thanked us, because it helped give her a reason to terminate the employee. I feel bad, but sometimes companies need customers to tell them when they're messing up, or they never learn. Personally, I always tell my customers "if you don't tell me what's wrong, I can't fix the problem". Anyways, just feedback from someone tangentially in the customer service industry (well, sales). Banshee [/QUOTE]
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