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Fantasy Grounds Is Going Free To Play
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<blockquote data-quote="smiteworks" data-source="post: 9796768" data-attributes="member: 87795"><p>[USER=7054020]@môrgondír[/USER] </p><p>While I know you are just trying to cherry pick reports from over a several year period, I think this actually speaks highly of our ability to support our users. A handful of cases out of almost 100K new users since 2024 is pretty good. One was 5 years ago. Yes, you can install to an alternate location. Many users do.</p><p></p><p>You also posted this on Steam and then disabled comments so other users could not refute your assertions. I don't think we kicked anyone's pet, so I'm not sure where the anger comes from. I'm going to assume this is just a natural reaction to your particular installation failing for some reason. I can understand how that would be frustrating. </p><p></p><p>On the 7 install issues you linked:</p><p></p><p>#1 has to do with setting up directory with different user than non-admin user, not related to alternate directory at all.</p><p>#2 was resolved on the forums.</p><p>#3 was from over 2 years ago; and is not an issue.</p><p>#4 was not an install issue; but an issue where Windows 10 and AMD graphics driver did not work with Unity graphics engine. Updating OS or graphics driver addresses the issue.</p><p>#5 was from over 5 years ago, and posted as a proactive report on our side to help investigate and address issues.</p><p>#6 was from over a year ago, and was caused by some sort of software that was removing files from the install.</p><p>#7 was from a long time user with multiple installs; and it was resolved.</p><p></p><p>If you are having difficulty installing, and your system meets our minimum requirements, you can contact <a href="mailto:support@fantasygrounds.com">support@fantasygrounds.com</a> and our team will assist you. We would need to know your system OS and specs, and what actions or difficulties you are encountering.</p></blockquote><p></p>
[QUOTE="smiteworks, post: 9796768, member: 87795"] [USER=7054020]@môrgondír[/USER] While I know you are just trying to cherry pick reports from over a several year period, I think this actually speaks highly of our ability to support our users. A handful of cases out of almost 100K new users since 2024 is pretty good. One was 5 years ago. Yes, you can install to an alternate location. Many users do. You also posted this on Steam and then disabled comments so other users could not refute your assertions. I don't think we kicked anyone's pet, so I'm not sure where the anger comes from. I'm going to assume this is just a natural reaction to your particular installation failing for some reason. I can understand how that would be frustrating. On the 7 install issues you linked: #1 has to do with setting up directory with different user than non-admin user, not related to alternate directory at all. #2 was resolved on the forums. #3 was from over 2 years ago; and is not an issue. #4 was not an install issue; but an issue where Windows 10 and AMD graphics driver did not work with Unity graphics engine. Updating OS or graphics driver addresses the issue. #5 was from over 5 years ago, and posted as a proactive report on our side to help investigate and address issues. #6 was from over a year ago, and was caused by some sort of software that was removing files from the install. #7 was from a long time user with multiple installs; and it was resolved. If you are having difficulty installing, and your system meets our minimum requirements, you can contact [email]support@fantasygrounds.com[/email] and our team will assist you. We would need to know your system OS and specs, and what actions or difficulties you are encountering. [/QUOTE]
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