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Message: <blockquote data-quote="the Jester" data-source="post: 5982165" data-attributes="member: 1210">The biggest fault of most FLGSes is that they try to run a business using geeks with no social or work skills as their staff.The staff must be competent and give good customer servicer. Having the guy behind the counter focus on the Magic game he's playing instead of the customer is lethal to an FLGS. The only advantage the FLGS has in these days of Amazon is service.Service, service, service. This means having space for people to run games; actively engaging customers; fulfilling their special orders (I finally gave up on the FLGS closest to my home because they never got new 4e stuff in, even when I asked about it, and they failed twice to order stuff for me); not being afraid to get the stinky guy to leave instead of malingering for hours in the shop; keeping the place clean, stocked and organized; and, again, most of all, GOOD CUSTOMER SERVICE.The ideal staff are both good workers with decent social skills and gamer geeks, but if you have to choose, get good workers who are able to engage the customers and learn the products, even if they don't know a darn thing about gaming when they are hired. Enthusiasm and charisma are more important than 20 years of gaming in the basement. Your friend isn't hiring people to game, he's hiring them to sell. IMHO, of course.</blockquote>