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Message: <blockquote data-quote="Jedi_Solo" data-source="post: 4287121" data-attributes="member: 40245">I have no problem with the staff playing a video game when a customer first walks in.  I've worked in retail for seven years (mass retail, not small business retail like we are talking about) and I know that you can be hit with lulls and I am someone who needs to be doing something or get bored quickly.That said, the staff needed to be doing something that can be set aside at a moment's notice and a MMORPG is not one of those things.  When I first walk in (assuming the place isn't a mad house with how busy it is) a staff member needs to say something along the lines of "Hi, can I help you?"  After I say I'm just browsing they can go back to whatever they were doing.  But if they don't try to start a conversation it isn't good customer service.  Saying "Hey" isn't good customer service.There is a range of attentiveness (after the greeting) between 100% ignoring the potential customer and handcuffing themselves to the "potential shoplifter".  Many places don't get that and there are many threads here where I get the impression that posters don't get that.   I'll admit, it's a tough balance; some people seem to feel that if a staff member so much as makes eye contact after they have been browsing for 30 minutes means they are "hovering over your shoulder" while others seem to think that the staff needs to fan them with palm leaves and offer pealed grapes for the service to warrant a rank of "moderately respectable".For me?  The staff needs to make themselves easy to find if I need them and available.  A couple of "finding everything you need" is great.  Even it being a little heavy handed if the store is empty except for me is fine.  That said, after saying I'm browsing a couple of times it should be clear that I want to be left alone; but I fully understand the issue of the staff member being bored and wanting to do their job.  Checking up on me after a few minutes does make them "available" so I actually like them seeing if I have questions (to an extent).  Focusing on a video game without a real attempt to strike up a conversation when I first walk in does not.</blockquote>

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