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Message: <blockquote data-quote="Scribble" data-source="post: 4287240" data-attributes="member: 23977">I think it's a case of unfriendly being used in two different ways.Not unfriendly as in they threw things at him or called him a  loser or something.Unfriendly in the customer service deifinition. Unwelcoming? Unhelpfull?To be more helpful, they should have (at least one of them) paused their game, and moved to the register / an area where he/she was visably ready to be of service. Followed by an "If I can help you with anything let me know" type of line.Doesn't have to follow him around or be annoyingly attentive. (thats poor customer service on the opposite end) Just make themselves obviously available.At the very least they should have said something along the lines of "If you need any help let us know!"But instead they gave a brisk "hey" and turned back to the game.This gives the customer the impression of secondary to their own concerns. It sets the customer up with an attitude of, well fine, if you don't want my money...Is their a law saying they have to be helpful? No. But if you're in business, you're asking someone to give you money. It's on your shoulders to either be helpful, or not make money. Your choice.Does it always make sense? Nope. I've been in a number of Customer Service jobs... And Retail. Sometimes I just wanted to smack the customer. But again, getting a new  customer or making a mad one happy again is WAY harder then simply keeping a happy customer happy.In some of those reatil jobs I ignored the customer. I weas having a bad day, and I dn't always like people to bother me. But I wasn't thebstore owner. I knew the customer wouldn't have a great experience but I didn't care much. The owner probably would have though. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile    :)"  data-smilie="1"data-shortname=":)" />As for the shrink wrapped books... I think if they're going to shrink wrap them, they should either have a section of unshrink wrapped books for browsing, or have signs indicating they have copies for browsing... JUST ASK!</blockquote>

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