Reply to thread

Message: <blockquote data-quote="carmachu" data-source="post: 4287818" data-attributes="member: 34534">Its obvious that you never worked retail.Employees job is to engage the customer, and try and help them, without smothering them.Its clear that the two at teh store werent doing their job. Period. Yes, he can go oevr and ask them for help, but frankly, working retail, those to just sucked at their job and were too engaged in playing games to do it.When folks walk into my (nongaming) retail store, it usually goes one of two directions:Once they come in and get situated, I usually ask how they can be helped. It goes one of two ways:The easiest is: they're here for X and then you pretty much go into information and pitch mode.The other harder one is: Their just browsing. So you tell them to feel free and make themselves at home and look and I'm just going into the office to shuffle a couple papers and if they need help, just hell out.  5-10 minutes later I'll poke myself out to see if they have any questions, or need any help.....and it will go either yes or no.Working retail you need to engage potential customers, for their needs or questions, without hovering or being a pest.They didnt do squat, and couldnt be botehred from their game.</blockquote>