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Message: <blockquote data-quote="Digital M@" data-source="post: 4288686" data-attributes="member: 13987">Are u Kidding?  Name any successful retail store that has video games set up for employees who are on shift?Everyone on this board has retail experience.  We shop all of the time, and each one of those experiences help decide where we do our shopping next?  Is the store clean? Do I feel welcome? Do they have things I like?  Were the employees friendly? Helpful? Knowledgeable?  Was the pricing structure acceptable? etc.I have worked retail and currently work in sales and consulting, customer service and support is never the customer's responsibility.  As a retailer you will never satisfy everyone, but you had better try to provide a great store with great service.IMO, as far as gaming stores, if they do not support on sight gaming with demos, game days, tournaments, etc, they provide little value.  It is essential for the gaming store to create a feel of community for their customers, because gaming stores cannot afford to match the pricing of Amazon and the on site purchases during those events can be huge, not to mention the emotional tie it can create with the participants.I can't believe someone could assume that people don't know what good customer service is.</blockquote>