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Message: <blockquote data-quote="Lhorgrim" data-source="post: 4291598" data-attributes="member: 12222">I only have one option for buying gaming stuff in person in my area.  I have to drive around 45 minutes to Lexington to go to any other stores.  There is a store that I like in Lexington called the Rusty Scabbard.  They have a wide variety of stuff, and the people working there always ask if there is anything they can help me find.  If you are in the area I give them my seal of approval for what that's worth. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=";)" title="Wink    ;)"  data-smilie="2"data-shortname=";)" /> That said, the one shop in my town does put the F in FLGS.  The owner puts in tons of hours, and while his personal specialty is Magic the Gathering he has put the effort into educating himself about games and comics.  He is also open to suggestions from customers about ways to improve the store experience.In the past I had made most of my purchases online to save money and to avoid the commute to Lexington, but now I buy exclusively from my FLGS.  I want him to succeed and I want the store to stick around.  I have never played D&D in a store before.  It has always been at someones home/dormroom/library, but this store has broken me out of my shell and now I'm playing there on Saturdays.As for the OP, I feel your pain.  I have been to several game stores where I really felt like I was imposing on the staff just by being in the building.  I have experienced employees that came across as very condescending when I had questions about games with which I was not familiar.  I have seen eyes roll when an employee had to take a break from his MtG game so I could actually buy something.I have experienced good and bad customer service (and I have worked retail in hardware and clothing stores for some perspective).  The bad cust serv does tend to stand out more in my mind, because I do expect at least the basic "Hi, how may I help you today." unless the employees are busy with other customers.  I do remember the really good ones though, and almost every one was good because they were enthusiastic and knowledgable about their products.  A pleasant attitude and a smile can go a long way toward making a customer's experience a positive one.</blockquote>

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