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Message: <blockquote data-quote="RangerWickett" data-source="post: 2759784" data-attributes="member: 63">May I ask what specifically is making you not want to buy from the store? Is it the emails? I fully agree with that. I personally loath any form of email sent by a store or business or website. If a particular publisher sent me an email saying, "Hey, you bought our Book of Things. Here's another book related to that one," I might be interested. But I hate general newsletters. I don't think the ENGS should have one, and I sell through it.If, however, you think that you have received poor customer service from Morrus because he could not fix a problem right away just as it was starting to be discussed, and because he did not refund your money for a purchase that is only tangentally related to your complaint, I'd have to say that you're being unfair to EN World and to the store. If you went to a gas station, filled up, and bought a hot dog that was bad, you should get your money back for the hot dog, but getting free gas is not going to happen. They're working to fix the email problem. The rest of EN World is just as good as it was before. I can understand why you'd want a refund, but I'd hope you'd reconsider leaving the site. With luck this email thing will be fixed shortly, and you can go back to enjoying your community supporter account. I'm guessing Russ is just a bit defensive because he's trying to provide services people will appreciate, and instead people are expecting everything to be perfect right off the bat, and are getting angry at him when they're not.Please, I sell through the store and I'm asking that you reconsider.</blockquote>

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