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Gencon Hotels are on sale at 2pm, and all earlier reservations were WIPED
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<blockquote data-quote="DonTadow" data-source="post: 3341359" data-attributes="member: 22622"><p>Agreed, our VP of Marketing (also a gamer) and i were chatting about it yesterday. The text book course of action should have been for them to announce on their main website at a specific time that there was a mistake, and that all hotel reservations after said time, the time they made the decision and posted the update, would not be honored. However, all those whom reserved before the website update :issue exact time:: will be honored. There should also have been a mass email sent to the same effect. This should have been a "crisis" mode for Gencon. They already have some pretty bad registration reputation in the gaming area. Heck I'm surprised Origins has never advertised "origins, we won't screw up your registration". Anyway, </p><p></p><p>Ok, now Gencon has fixed the problem. Even if they have 1,200 signups in the morning. Now, Gencon needs to work on getting 200 other rooms released from the surrounding hotels (which are available.) Considering this was a mistake on the housing board's fault (so says gencon) then they would have leverage in receiving between 10 to 20 more rooms per hotel. I bet this happened, and when Gencon heard the cost, decided to avoid any additional cost and accept the 200 people as collateral damage so to speak. </p><p></p><p>It's the same problem i had with the people who run gencon last year. They won't upgrade their computer system nor customer service because there really is no need to. Gencon is going to sell out every year they figure, and they do not see the upside in making the back end experience better. Obviously gencon is not a person, and I personally don't think its P.A.s fault, I don't think he's hiring the right people. Dare I say the right people may have saved So-cal.</p></blockquote><p></p>
[QUOTE="DonTadow, post: 3341359, member: 22622"] Agreed, our VP of Marketing (also a gamer) and i were chatting about it yesterday. The text book course of action should have been for them to announce on their main website at a specific time that there was a mistake, and that all hotel reservations after said time, the time they made the decision and posted the update, would not be honored. However, all those whom reserved before the website update :issue exact time:: will be honored. There should also have been a mass email sent to the same effect. This should have been a "crisis" mode for Gencon. They already have some pretty bad registration reputation in the gaming area. Heck I'm surprised Origins has never advertised "origins, we won't screw up your registration". Anyway, Ok, now Gencon has fixed the problem. Even if they have 1,200 signups in the morning. Now, Gencon needs to work on getting 200 other rooms released from the surrounding hotels (which are available.) Considering this was a mistake on the housing board's fault (so says gencon) then they would have leverage in receiving between 10 to 20 more rooms per hotel. I bet this happened, and when Gencon heard the cost, decided to avoid any additional cost and accept the 200 people as collateral damage so to speak. It's the same problem i had with the people who run gencon last year. They won't upgrade their computer system nor customer service because there really is no need to. Gencon is going to sell out every year they figure, and they do not see the upside in making the back end experience better. Obviously gencon is not a person, and I personally don't think its P.A.s fault, I don't think he's hiring the right people. Dare I say the right people may have saved So-cal. [/QUOTE]
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Gencon Hotels are on sale at 2pm, and all earlier reservations were WIPED
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