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Message: <blockquote data-quote="Glyfair" data-source="post: 710942" data-attributes="member: 53">Drawmack has some reasonable suggestions, but has missed the most important way to reduce theft.  That is to use good customer service.Be out on the floor as much as possible.  Greet everyone who comes in the store.  Walk up to them and ask if you can help them.  Engage them in conversation (If they're looking at the Creature Collection, ask them if they have seen the Tome of Horrors, for example).  When you show interest in someone who is just in to steal or someone who might  be thinking about stealing, they'll usually go somewhere where they aren't being watched.You also get a side advantage in that good customer service is important, even if you have zero theft problems.  As a side note, never bash a companies products.  You never know when you might be talking to a fan of theirs.  You can make a negative comment, but couch in terms that make it clear that it's an opinion that might be differed with ("Personally, I don't really like the system.")Also, never be in the store alone.  Always try to have someone up front while someone is one the floor.  You don't want to be too vulnerable to being divertable away from where the theft is taking place.Third of all, make sure you have a clear view of the front of the store through windows.  Admittedly, it may never become important.  However, a lot of major incidences leave warning signs you can see just by looking out the window (waiting cars, empty shopping carts sitting around, suspicious people loitering for no apparent reason).Glyfair of Glamis</blockquote>

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