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Message: <blockquote data-quote="carmachu" data-source="post: 4164441" data-attributes="member: 34534">But no news=bad news, from a customer perspective. Doesnt matter what the product.We use to, whether dealing with warranty or with custom orders, call once a week, or once every two, just to say "hey, we havent forgotten about you or your problem/order....but nothings changed yet. Hang in there"They appreciated it. Knowing you still hadnt forgotten them. THATS what WotC should be doing. Because between the delays and silence, its not looking good(hell the whole freaking 4e launch has been one bone headed bad PR move after another, starting with cancellation of the magazines).Keeping folks in the loop, even when things dont change, is what they should do. Silence? Not a good thing.</blockquote>