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Message: <blockquote data-quote="DnD_Dad" data-source="post: 6090838" data-attributes="member: 6682741">I think you missed the point.  I never asked them for a t-shirt... i would love one and wear it proudly.  I don't want anything beyond my magazine.  I'm not the only person that expects a company to live to its commitments in a timely manner, and with the cost involved they really failed there first launch.  They did deserve an email stating what the issue was.  Here's a recap of events.1.)ordered magazine subscription; great2.)magazine order marked as shipped; awesome3.)3 weeks of shipped goes by and no magazine;concerned no big deal about it, it's brand new.  I decide to send an email inquiring my order.  Wait there's no customer support from their home page.  The only button is store.  Click that, still no customer support... Hmmm what's going on here.  Hunt/peck around and find a customer support email.  Write an email asking the status of my order because 3 weeks of shipping in the US is kinda weird.4.)days go by... No answer; irritated5.)decide to try to contact through Facebook.  They tell me to contact the same customer support email address I sent to before; getting p/o'd6.)get a email from TSR asking me rate my order; upset I tell them they don't want my opinion right now and lay out my concerns(this is me being nasty.)7.)I get an email from them apologizing, alls good for now.8.)10 hours later TSR apologizes to everyone in email and sends out free pdf downloads on dtrpg.You have to state your feelings to a company that expects retention and satisfaction so they can appease as many as possible.  They are a business that sold a product and failed to deliver as of yet to everyone that preordered it. I understand you have your own opinion about it and good for you that you have your magazine, rock on!  Me and large number of people still don't.</blockquote>

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