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Message: <blockquote data-quote="sunshadow21" data-source="post: 6876802" data-attributes="member: 6667193">One big aspect that just came into my head that I haven't seen mentioned in this thread is that most cons and managers at game stores have resources and tricks up their sleeve that are not known to the average customer or con attendee. If I am helping run a convention for the 20th time, I almost certainly know tricks of problem resolution that you as the person with the problem have never even considered; I have probably seen situations that are far, far worse or weird or difficult that most anything you can throw at me. If I am just starting out helping run conventions, I probably know someone with more experience that I can turn to ask for help. Automatically binding my hands by saying my response must be this very specific generic response is going to be very, very frustrating to the many volunteers that genuinely want to help, but know from hard experience that the resolution that people seek is not going to be best achieved in the manner that they, with their probably far more limited experience, currently believe to be the best solution. If I am not allowed to ask questions, I will never be able to find out if there is a better solution out there than what they are proposing or expecting. Trying to claim that it isn't worth the risk of harming the self identified victim to ask questions also removes the possibility that I, as someone who is in a position to deal with these concerns routinely from a viewpiont that is more likely to see the entire picture, might have a better idea that would resolve both the immediate conflict and the long term problem. My personal opinion is that if someone is bothered by something enough to seek help, they need to be flexible enough to understand that the person they are seeking help from may need information that is not entirely comfortable and may end up deciding to provide help in a manner that is unexpected and/or not entirely comfortable in the immediate situation but has a good chance of easing future difficulties.</blockquote>

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