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Hasbro/WotC has crossed the Trust Thermocline
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<blockquote data-quote="The Stray" data-source="post: 8898483" data-attributes="member: 21691"><p>The thing is, the frog will, in fact, try to jump out if the water gets too uncomfortable, it just might not start doing so until it's too late if the temp rises slowly enough.</p><p></p><p>And the Thermocline specifically applies to products and brands where emotional engagement is a core feature. Emotional engagement and consumer loyalty is <em>critical</em> to TTRPGs. That means there's sort of a "trust commons" that gets built up over time. A multitude of micro-infractions for consumers don’t just harm an individual’s experience; they damage that trust commons until the trust thermocline is breached for large groups of users <em>at the same time</em>. Which then causes the avalanche.</p><p></p><p>It's more like poison building up in a system than the boiling frog -- enough ill-will caused by a thousand tiny cuts builds up until the point at which a consumer decides that the mental cost of staying with a product is outweighed by their desire to abandon it. It's not one cause that leads to an effect -- rolling back the proposed OGL changes won't bring people back, because their loyalty was already thinning.</p></blockquote><p></p>
[QUOTE="The Stray, post: 8898483, member: 21691"] The thing is, the frog will, in fact, try to jump out if the water gets too uncomfortable, it just might not start doing so until it's too late if the temp rises slowly enough. And the Thermocline specifically applies to products and brands where emotional engagement is a core feature. Emotional engagement and consumer loyalty is [I]critical[/I] to TTRPGs. That means there's sort of a "trust commons" that gets built up over time. A multitude of micro-infractions for consumers don’t just harm an individual’s experience; they damage that trust commons until the trust thermocline is breached for large groups of users [I]at the same time[/I]. Which then causes the avalanche. It's more like poison building up in a system than the boiling frog -- enough ill-will caused by a thousand tiny cuts builds up until the point at which a consumer decides that the mental cost of staying with a product is outweighed by their desire to abandon it. It's not one cause that leads to an effect -- rolling back the proposed OGL changes won't bring people back, because their loyalty was already thinning. [/QUOTE]
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