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Message: <blockquote data-quote="ppaladin123" data-source="post: 4624678" data-attributes="member: 60923">I am writing here because I thought some of you might have had this issue and know how to fix it. In November I purchased a 1 year subscription to D&D insider. Everything worked fine until one week ago. Problem:1. When I attempt to access a Dragon or Dungeon article, download something, or access the compendium, the wizards site (naturally) asks me to log on.2. I log on using the sign-in box in the upper right hand corner of the page.3. I receive the "you are now logged on to d&d insider" message and green bar in the upper right hand sign-in box.4. Never-the-less, the rest of the webpage does not seem to recognize that I am signed in. The red text under the article that states "log in or subscribe to d&d insider," remains even if I refresh the page. If I try to download an issue from the archive or open the compendium I receive an error box that says "you must have a valid d&d insider account to access this page."5. This problem occurs in both firefox and i.e. 6. I have cookies enabled.7. I have tried to clear my cookies (and all private data) and try again with both browsers. The problem remains.8. I called wizards customer service and confirmed that I have an active one-year subscription. They tell me that I have to contact tech support via email for help. They sent me to wizards.custhelp.com9. I have tried to email tech support on wizards.custhelp.com. In both i.e. and firefox, clicking on the "email us" tab leads to a sign in page. I sign in and then receive a pop-up window that says, "A technical error has occurred. Please close your browser and try again."10. I have tried again...and again...and again.Does anyone have any ideas? Everything was working fine until recently. I can't seem to figure out what is gong wrong.Thanks!</blockquote>

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