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Message: <blockquote data-quote="Olaf the Stout" data-source="post: 4224115" data-attributes="member: 13703">Hi guys,I'm wondering if someone here on EN World can help me out.  I'm trying to order some Windsor & Newton paintbrushes and some brush cleaner from Art Supply Warehouse (<a href="http://www.aswexpress.com" target="_blank">www.aswexpress.com</a>) but I'm having a little difficulty.I'm in Australia and I've found that postage costs can really make a difference to the overall cost of orders I make in the US.  Before I confirmed my order I wanted to get a rough idea of how much shipping might cost me.  I've e-mailed ASW via their website contact page about 6 times now, using 3 different e-mail addresses.  I've also e-mailed them directly at their "customer service" e-mail address about 5 times.  So far from all those contact pages and e-mails I have received just 1 reply.  Even then the reply only addressed 1 of the 3 questions I asked!Normally if I received such crappy customer service from an online store I would just give up and not order from them.  However their current sale price on their Windsor & Newton Series 7 brushes is just too good to pass up.  As such I'm going for a bit of a long shot and was wondering if anyone here on EN World can help me.They have a toll free customer service number listed.  I was wondering if a EN World member in the United States could give ASW a call for me and ask them my questions over the phone.  What I want to know is pretty simple.When I put my international order in there are 3 shipping options given to me:US World ExpressUS Mail International SurfaceUs Mail International AirIs there any difference in cost for these 3 options?  If so, which is the cheapest option?I don't really care how long it takes to get to me.  I just want the cheapest possible shipping option.  Based on the information on the website I just don't know what option that is!The other thing I wanted was a rough shipping estimate.  Obviously shipping is normally based on weight.  My order at this point consists of the following:4 x W&N Series 7 Brushes1 x 2.5oz tub of Master's Brush Cleaner and Preserver1 x 16oz bottle of Winsor & Newton Brush Cleaner and Restorer1 x 250ml jar of Winsor & Newton Flow ImproverBy my best guess I think my order should weigh somewhere between 2-3lbs.  However if each additional pound of weight makes too much of a difference to the shipping cost then I am willing to cut things from my order.As such I would like to get a rough estimate of shipping cost for sending a 1lb, 2lb or 3lb package to Australia at the cheapest possible rate.So just to summarise, what I want to know is:To ship to Australia, what is the cheapest shipping option out of:US World ExpressUS Mail International SurfaceUs Mail International AirAnd roughly how much would it cost to ship a 1lb, 2lb or 3lb package to Australia at the cheapest possible rate?The customer service number they list on their website is: 1-800-995-6778 (toll free)Here are their complete contact details for anyone that cares.Art Supply Warehouse5325 Departure Dr., Raleigh, NC 27616-18351-800-995-6778 (toll free) · 1-919-878-5077 · 1-919-878-5075 (fax)My thanks and eternal gratitude to anyone that can do this for me!Olaf the Stout</blockquote>

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