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Message: <blockquote data-quote="dm4hire" data-source="post: 6120728" data-attributes="member: 14848">I was against banning them until you pointed out that they don't buy anything. The owner needs to confront them and point out that his store is for paying customers. I understand not everyone who comes into a store on a given day will buy something, but most players will eventually buy from the store to support their habit of gaming such as dice, a game book, mini, etc. Short term it doesn't seem like much but added up with all the others it equals sales that keep the store open. If this couple is not buying products then he needs explain that they are not welcome in his store. Also mentioning customer concerns about their behavior is definitely a must as it is bad for business.As for extended hours I know many stores who have extended hours for their gameroom, which is usually separate or can be locked down to keep people out of the merchandise after hours. If it's possible to keep the gameroom open past store hours then that's an option. If not, finding an employee willing to stay late one or two nights a week is a good option.For the separate gameroom option I've seen two approaches which seem to work. One approach is it can only stay open as long as a responsible adult is willing to stay and watch over everyone, basically if they leave everyone leaves kind of situation. The other option is finding a quasi-employee or leader of a gaming group willing to maintain order till the gameroom closes, with the quasi-employee usually getting store credit in return.The final option is to just let them all go. Player dynamics change over time and your friend may have to ride out the change in the store's social dynamics and work to try to bring new players in. Either way getting rid of the couple still needs to happen or get them to change their habits.</blockquote>

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