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Hey WotC, SHOW ME THE SLA!!!
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<blockquote data-quote="Xyxox" data-source="post: 3706176" data-attributes="member: 16542"><p>Whenever I've been called upon to insure our site doesn't go down during a big marketing push, I've always been able to insure the uptime.</p><p></p><p>But that's not the issue I'm presenting here. It's a symptom of something bigger. A subscription based web initiative requires SLAs. Yeah, there isn't an SLA for the marketing portion of a web offering and that's fine. I don't expect high up times for the base wizards site. When I start paying a fee for content delivery and storage, I expect an SLA to be adhered to and the provider will pay penalties in the form of credits when it does not maintian the level of uptime guaranteed in the SLA.</p><p></p><p>The jump from marketing content site to hosted services is a major one, and one I hope WotC has thought about. The difference is between a cost center (marketing based web site) to a revenue center (subscription based hosted services). Expectations for guaranteed up time increase accordingly in the altered content delivery model and requires many different aspects be thought out completely. Does WotC have a disaster recovery plan for the hosted services? What happens when a tornado takes out the datacenter housing the servers? What happens if the hard drives crash and they cannot recover my data that I am paying them to host? What penalties does WotC pay when they have an unexpected outage?</p><p></p><p>My cable provider credits my account whenever there is an outage. In my job, we host services for other companies and if we go down, we pay penalties for the down time.</p><p></p><p>WotC had better think this one through because they are entering an arena they apparently have little subject matter expertise within. This is not the same thing as Blizzar's WoW servers. This is entirely different and there are industry standards for what WotC proposes doing with the D&D Insider site.</p></blockquote><p></p>
[QUOTE="Xyxox, post: 3706176, member: 16542"] Whenever I've been called upon to insure our site doesn't go down during a big marketing push, I've always been able to insure the uptime. But that's not the issue I'm presenting here. It's a symptom of something bigger. A subscription based web initiative requires SLAs. Yeah, there isn't an SLA for the marketing portion of a web offering and that's fine. I don't expect high up times for the base wizards site. When I start paying a fee for content delivery and storage, I expect an SLA to be adhered to and the provider will pay penalties in the form of credits when it does not maintian the level of uptime guaranteed in the SLA. The jump from marketing content site to hosted services is a major one, and one I hope WotC has thought about. The difference is between a cost center (marketing based web site) to a revenue center (subscription based hosted services). Expectations for guaranteed up time increase accordingly in the altered content delivery model and requires many different aspects be thought out completely. Does WotC have a disaster recovery plan for the hosted services? What happens when a tornado takes out the datacenter housing the servers? What happens if the hard drives crash and they cannot recover my data that I am paying them to host? What penalties does WotC pay when they have an unexpected outage? My cable provider credits my account whenever there is an outage. In my job, we host services for other companies and if we go down, we pay penalties for the down time. WotC had better think this one through because they are entering an arena they apparently have little subject matter expertise within. This is not the same thing as Blizzar's WoW servers. This is entirely different and there are industry standards for what WotC proposes doing with the D&D Insider site. [/QUOTE]
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Hey WotC, SHOW ME THE SLA!!!
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