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Message: <blockquote data-quote="jollyninja" data-source="post: 1907491" data-attributes="member: 3208">I've worked for sears for over 3 years in various departments. they give me more money, i decide that selling things to old people is still worth slamming my head into a brick wall of technological disconnect. it's becoming reasonably lucrative but i've got some stories i think are good/bad. a little old man comes into the store and buys a tv. the next day, he calls me nearly crying because his new tv is broken and his wife's favorite show is on 1/2 an hour begging me to get him a tv delivered in 1/2 and hour. problem, it's december 22, i have no tv's even remotely resembling his left so i agree to come to his house on my lunch break (1 hr into my shift) to see what i can do. i get there and ask a few questions and all it is is that he is trying to change the channel on his satalite dish with his tv remote because he has never owned a satalite dish before. i explain this to him and he goes off on me about how all salesmen are bastards and someone should have told him that ect....... and i agreed with him. i explained to him how to fix the problem, writing down step by step instructions, button by button, how to fix the problem if it ever happened again. my quota of one good deed per day so i can live with myself after a day of manipulating people into giving me more of their money being filled, i go back to work. 2 hours later he calls again, screaming at me that he still only get's one channel on his t.v. and i'm a liar ect..... so i explain it to him again button by button detail and tell him to use the satalite remote to change the channel. every day for a week (not christmas day of course) i got this phone call. finally the last day, i looked at my boss and said, we are taking this t.v. back and i'm never talking to this customer again, you can fire me if you want.i put a man's $2500 refrigerator under his girlfriend's name because they lived together and it was being delivered at the same time as the range she had purchased. he notices and freaks on me. so i void the transaction and attempt to rering it on his visa. now it's a sunday. credit transactions often do not get completed the same day they are put through the till on a sunday and he does not have enough room on his visa for two refrigerators because he's building a house. now i screwed up so my tolerance level for being dressed down is pretty high and i'm a commision paid person, i don't want to lose the hundred bucks. for the next 45 minutes, i spoke to representatives of sears, visa, his bank, the visa vendor that handles western canadian sears transactions, the sears card people (trying to get him one, DENIED), all the while having this prick yell at me and tell me how stupid i am, tell me i'm lucky he doesn't get me fired and finally after 45 minutes tell me that he is sure that every day my parents get up and thank god their son was able to get the great job of selling appliances for a garbage rip off company like this one. i hung up the phone and looked at him with my eyebrow raised ever so slightly, knuckles white from trying to clench back the rage, not saying a word. he apologised, ensuring me that he was grateful for the work i had been doing and saying that he would come back the next day to straighten everything out and left. living in a somewhat rural area, as in i talk to people who actually do communicate in grunts ccasionally, hygene is probably less prevailant here then most places (being a bit of an out of place metrosexual, i notice these things) so the guy who smells like three days of urine soaked overalls in the hot sun actually comes in often enough that this is how i refer to him to my colleagues and they know exactly who i'm talking about. even worse then him though is the old vacation man who has apparently lost his toothbrush or is using a dead animal to clog a hole in the top of his mouth that prevents his brain from falling out. he keeps changing skin so i suspect he's an alien wearing the decomposing skin of his elderly victims and asking me questions that make no sense while driving back and forth from texas to alaska.oh well, someday, i'll snap and i have the phone number and address of every customer who has bought anything from me for three years because my employer makes me keep them. the day of reckoning comes. <insert siutably evil laughter></blockquote>

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