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<blockquote data-quote="drakhe" data-source="post: 1907527" data-attributes="member: 4930"><p><strong>CEO's be clever people?!?</strong></p><p></p><p>I was part of the On Site Support team for an international bank at the time. </p><p> </p><p>Got a call from the helpdeks: URGENTLY to send sombody to hotel thisAndThat because the CEO of the Bank was giving a press-conference and the laptop he was supposed to use for his presentation (he is a funky young showoff CEO, doh) went completely black. We had 15 minutes to solve the problem because in 20 he would be on live broadcast.</p><p> </p><p>We send sombody over: he walked into the room, took a glance at the laptop, tapped on the spacebar and left....</p><p> </p><p>SCREENSAVER ...</p><p> </p><p>Then the other day, we were asked to setup a BARCO beamer for another meeting. We send our guy out again, who ended up disturbing the board-meeting... The Secretary had failed to check her agenda, so she mist the board-meeting...</p><p> </p><p>Or the misbehaving mouse...</p><p>We don't have a stock of new supplies, so if for instance sombody needs a keyboard or mouse replaced, we can only give them a used one.</p><p>So I go over to this lady who complains about a mouse that's very unresponsive. I explain her I have a replacement but that it's used. (btw our dept. had recently been outsourced, so after working 15 years for this bank, I now am an outside contractor.... BIG PAIN) She goes on about how we don't deliver any decent service, she was going to complain to everybody she knew, her colleague sitting at the desk accross argued we were overpayed for what we delivered... this went on for some minutes, I'm all the while trying to stay calm and diplomatic. She finaly she says, "I'll show you my good will, install that replacement mouse, you'll see it's no good" So I do, and yes, I just plugged it in when she allmost shouts "See it responds hardly at all!" So I ask her if I can check some settings on her PC (the supplies we keep maybe are used, but they are tested and this mouse passed the test, thus should be OK) and yes, lo and behold: MOUSE POINTER SPEED SET TO LOWEST! Set it to middle, ask her to test it again (had to insist, she didn't want anything to do with it anymore) and then witnessed the rising red of shame...</p></blockquote><p></p>
[QUOTE="drakhe, post: 1907527, member: 4930"] [b]CEO's be clever people?!?[/b] I was part of the On Site Support team for an international bank at the time. Got a call from the helpdeks: URGENTLY to send sombody to hotel thisAndThat because the CEO of the Bank was giving a press-conference and the laptop he was supposed to use for his presentation (he is a funky young showoff CEO, doh) went completely black. We had 15 minutes to solve the problem because in 20 he would be on live broadcast. We send sombody over: he walked into the room, took a glance at the laptop, tapped on the spacebar and left.... SCREENSAVER ... Then the other day, we were asked to setup a BARCO beamer for another meeting. We send our guy out again, who ended up disturbing the board-meeting... The Secretary had failed to check her agenda, so she mist the board-meeting... Or the misbehaving mouse... We don't have a stock of new supplies, so if for instance sombody needs a keyboard or mouse replaced, we can only give them a used one. So I go over to this lady who complains about a mouse that's very unresponsive. I explain her I have a replacement but that it's used. (btw our dept. had recently been outsourced, so after working 15 years for this bank, I now am an outside contractor.... BIG PAIN) She goes on about how we don't deliver any decent service, she was going to complain to everybody she knew, her colleague sitting at the desk accross argued we were overpayed for what we delivered... this went on for some minutes, I'm all the while trying to stay calm and diplomatic. She finaly she says, "I'll show you my good will, install that replacement mouse, you'll see it's no good" So I do, and yes, I just plugged it in when she allmost shouts "See it responds hardly at all!" So I ask her if I can check some settings on her PC (the supplies we keep maybe are used, but they are tested and this mouse passed the test, thus should be OK) and yes, lo and behold: MOUSE POINTER SPEED SET TO LOWEST! Set it to middle, ask her to test it again (had to insist, she didn't want anything to do with it anymore) and then witnessed the rising red of shame... [/QUOTE]
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