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Message: <blockquote data-quote="Desdichado" data-source="post: 2240768" data-attributes="member: 2205">You only say that as a former car salesman, though!  Seriously, booting somebody for calling the competition?  That's just stupid.  You sure won't get a sale that way.  Nor will you impress anyone, especially anyone who talks to the person who got booted.Currently, because I work for a car company, I haven't really had to be in a position of negotiating a price; we get under dealer invoice already, but last time I bought a car, there were a lot of arrogant salesmen who didn't want you to know anything, who assumed you didn't know anything, and seemed to get offended if you either did know anything or insisted on knowing anything.That's shady.  If your dealership's good, and on the up-and-up, you don't fear customers who come armed with a bit of knowledge about the car they're looking at and the prices they can get from other dealerships in the area.  In fact, you better get off your lazy butts and start expecting much more informed and savvy customers.  Gettting POed because someone calls your competition from your lot is just petty.  And stupid too.  They'll call anyway when you're not around if they're smart.Dealerships need to wake up to the fact that in most regions, they are a commodity.  If they kick someone out for something as bone-headed as making a cellphone call, that person can just go to another dealership in the area and get exactly what they want from them.  The only way dealerships can differentiate themselves and win customers is by offering better service, and a more pleasant buying experience.  And what you're describing is the exact opposite of that.  I have no sympathy for such a dealership.Hell, I'd storm out if they even so much as suggested that I shouldn't call another dealership.  They've automatically lost my sale if that's the case.  Not only does that indicate that they're afraid they can't compete against the other guy, but I have no patience for a place of business that doesn't respect me as a customer.  Especially in this case, where I'm a customer who can just go to another dealership.  I've got the leverage in this case, not them.</blockquote>

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