Reply to thread

Message: <blockquote data-quote="Goonalan" data-source="post: 4853797" data-attributes="member: 16069">Here's my story, a week to go and I need to renew my sub at low rate for 4e DDI, so I try... Only I keep getting a bill for $0.00 and a message to say it's not worked, that was using Paypal so I switch to my credit card- same again.I'll try later I think, so I do in five or so hours- same again.So I message Customer Services.Two days later they get back to me to say it's a billing problem and some one from billing will be in touch.A day later and I think I must be an idiot, so I try again- this time I get a different message but the same result.I raise another question with Customer Services basically saying I want to re-subscribe at low rate, tried with Paypal and with Credit Card please advise- the clock is ticking.Two days later a message from Billing saying there's a problem with my paypal account. This in reply to my first Question. Now I know there's not a problem with my Paypal account because I bought £30 worth of ink for my printer just after I tried to re-subscirbe, from two different companies- no errors, and the inks here already. Also the re-subscription wouldn't work with my credit card either.I reply to Billing with the above and ask them regardless can they renew my subscription.Two days later I get a reply from my second Question- apparently there's a problem with my paypal account, nothing about me trying to pay with my credit card, which I included in my question.So I try to re-subscribe again, the price has gone up now, but hey I'm game for a laugh- it doesn't work, same error as the first time- with Paypal and Credit Card, the same credit card I used to pay for my original subscription by the way.Two days later I get a reply to my reply to the Billing department- apparently there's a problem with my paypal account.All the message are from different people, although suspiciously (I'm not a detective I admit) they all read the same, hmm- it's like there's one communal hive mind.I write rather a long missive asking, nay begging for a real person to reply, pointing out I've been playing the game for 25 years, loyal customer, ran 2 D&D clubs, coerced dozens of my students (and friends, and friends kids) into the game; I'm a good little consumer of Wizards products.Three days later and no reply.To reiterate my Paypal account is fine, I've not messed up on my password- it works, believe me; although if you're an employee of Wizards then there's nothing I can say that will make you believe me apparently.My Credit Card is fine.Is there a way, other than phoning- which I am loathe to do from the UK, to sort this out; I've checked all the Help sections at Wizards, done everything right and yet...Is it me or do Wizards suck?Any help much appreciated, and if this is in the wrong forum then please feel free to shift it to the right place, I'm just desperate for an answer.</blockquote>

Verification