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<blockquote data-quote="Obryn" data-source="post: 4854658" data-attributes="member: 11821">Odds are, if you're getting identical email responses, it's not because it's an automated system.&nbsp; It's much more likely that it's from a list of &quot;scripts&quot; that online CSRs are instructed to copy and paste in response to certain common questions.&nbsp; So there are real people on the other end, for what it's worth; they're just unhelpful real people.I would be surprised, given the size of WotC, if they had an actual customer service area for DDI billing concerns.&nbsp; It's very likely that this kind of request is outsourced, either domestic or foreign.&nbsp; Even if it's through Hasbro, I expect much of Hasbro's customer service area is outsourced as well, given the nature of its business.&nbsp; If so, this can also cause problems in service since communication between the outsourcing company and the client company can kind of suck.-O</blockquote>

[QUOTE="Obryn, post: 4854658, member: 11821"] Odds are, if you're getting identical email responses, it's not because it's an automated system. It's much more likely that it's from a list of "scripts" that online CSRs are instructed to copy and paste in response to certain common questions. So there are real people on the other end, for what it's worth; they're just [I]unhelpful[/I] real people. I would be surprised, given the size of WotC, if they had an actual customer service area for DDI billing concerns. It's very likely that this kind of request is outsourced, either domestic or foreign. Even if it's through Hasbro, I expect much of Hasbro's customer service area is outsourced as well, given the nature of its business. If so, this can also cause problems in service since communication between the outsourcing company and the client company can kind of suck. -O [/QUOTE]

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