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Message: <blockquote data-quote="Mistwell" data-source="post: 4754328" data-attributes="member: 2525">All business transactions involve a share of general overhead for the business.  For every sale, there are employees behind the scenes who are involved with the sale.  There are people in accounting who are managing the books on the sale, including those products in reports, reconciling the books, preparing presentation data for someone else to present on the status of that portion of sales, and then preparing a second set of abrivieted reports for the parent company.  There are people tracking sales, making sure that the sales are of approved products and in an approved manner.  There are people in sales and marketing who promote those products (however minimally they are promoted, they still get included in a whole host of things like release lists and tracking of current products and such, in multiple locations).  There are people in tech support who manage the products.  There are people in customer service who manage service issues regarding those products.  And each of those people have an office, and office supplies, and benefits, and salary, and training, and information exchange, and human resources issues, and upkeep related to them, etc..The sale of one PDF to one person requires almost as much overhead cost as the sale of a hundred thousand of those PDFs.  While overhead does go up as sales increase, the "floor" minimum in overhead is there no matter how many are sold if you are selling it at all, and the floor is actually relatively high.  You still need people doing most of those things if the product is offered for sale, even if it ends up not selling well.Which is why I am saying that the profits from these sales (not the revenue, the profits, by which I mean the gain after accounting for the cost including overhead) was probably so small as to make it a rounding error, and getting rid of the non-4e PDFs just made sense from a complexity perspective.</blockquote>

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