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Message: <blockquote data-quote="Henry" data-source="post: 917993" data-attributes="member: 158">From FDP Mike:I don't see it as an irony, but as a reality that publishers need to observe, and one that Monte Cook pointed out quite poignantly. Monte said that a publisher should not respond to criticism. Note that he was wrong for doing so, just that he should not. The fact is, if a publisher makes a response to a vitriolic criticism, he had better be absolutely correct in his response, down to grammar and spelling, because his response will be both modelled and repeated by his fans, and picked apart by his critics. (The true irony is my bringing up Monte Cook's statements on this subject as a point of reference. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f600.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":D" title="Big grin    :D"  data-smilie="8"data-shortname=":D" />)ENWorld used to have a frequent poster who went by the screenname "Ruin Explorer." Some of his responses about products, rules, etc. were quite abrasive - but darned if they weren't dead-on 99% of the time. I used to love to debate with him, just to try and poke holes in his statements, because it was good debate practice. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile    :)"  data-smilie="1"data-shortname=":)" /> From TiQuinn:I don't believe that WotC NEVER listens to what is said here; in fact, from 2001 until now, the PnP business manager of the company has been an active contributor to ENWorld and other forums, everyone from Ryan Dancey, to Keith Strohm, all the way to Anthony Valterra. My problem is RIGHT NOW - as of right now, I don't think anybody in management (except possibly Bill Slavicsek) ever visits RPG forums, particularly these forums, or listens to the "person on the street" any more. While we do make up a vocal minority as memeber of RPG internet forums, we are also the strongest sample of die-hard fans anywhere in the company. If the majority of the most loyal of fans dislike a product, then chances are the core audience a product is trying to reach may not like it much, either. Most of us represent not just ourselves, but the majority of posters on these and other forums are active DM's in campaigns, any represent the general trends of anywhere from 3 to 6 other players. It's not an inconsiderable segment, and if the management of this segment is not listening, then that's a considerable audience to ignore.So, it's not fair to say that WotC has NOT been listening; they certainly have, and it has shown in many ways (certain design params in e-tools, certain new rules in 3.5e, etc.) but my main concern for WotC's input is RIGHT NOW. I'm sorry to see Anthonygo, and particularly sorry not to see the online presence of the current business manager, or any of the other managerial staff at WotC, and not even so much as a "pop by and say hello" in the general forums. It's a situation that I hope changes in the coming months.</blockquote>

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