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Message: <blockquote data-quote="Morrus" data-source="post: 3512909" data-attributes="member: 1">Hi guys,Apologies for this longish explanation; I'v ebeen looking for alternative ways to solve the problem and have come up blank, so I figured I should fill you in on the details.The My Bookshelf feature, as you know, was a free, courtesy function of EN World, not part of your product purchase.  In other words, EN World had a function whereby it hosted your files.  Unfortunately, what that means is that it's not Twin Rose's actual responsibility to fix (Twin Rose being who you paid for products).  And, because he doesn't have to, he refuses to (well, he's also refusing to do other things which he does legally have to do, but thats another story).  He's made it clear that he has no intention of helping out with this problem - and, since he wrote the darn tihng in the first place, he's the only person who has the faintest idea how to.  Michael Morris took a look and couldn't figure it out.However, it wasn't part of your purchase; your actual purchase should have been downloaded by you at the time and, if necessary, backed up, because that free hosting wasn't something that we ever guaranteed (in fact the various screens of ENGS pointed out that it was just a free, courtesy feature of EN World).  I'm not trying to nag at you, but remind you that in future, you shoulld always do that with digital product (if from RPGNow or DTRPG, or anywhere else), because, like any other product, once you've bought it, you've bought it.The result: we're pretty much out of ideas.  The only thing I can think of is that you email the publisher(s) in question and ask for their help - a screengrab of your bookshelf should be adequate proof that you purchased the item.I am really sorry you're in this position; and if I'd had any idea it would happen, I wouldn't have offered the bookshelf feature in the first place.  But I am out of ideas on how to resolve it.</blockquote>

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