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<blockquote data-quote="Umbran" data-source="post: 1594349" data-attributes="member: 177">Of course not!&nbsp; In order to properly teach insensitivity, one must be sensitive enough to know what makes an insensitive person tick <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile&nbsp; &nbsp; :)"&nbsp; data-smilie="1"data-shortname=":)" />My fiancee is a veterinarian, and I've done the vet-receptionist thing myself, so I know where you are coming from, Kahuna.&nbsp; Talking someone through the options available is draining.&nbsp; The worst is having to tell them that, as they lose their beloved pet, they're also going to fork over cash....I'm not sure how many places you've worked at, but having receptionists and techs bear much of the burden of setting up and such is pretty much standard operating procedure nationwide, even in multi-doctor practices.&nbsp; It frees up the doctors to do the things that only they can do.&nbsp; A really good practice makes sure that everyone who works the front desk is trained to do some of this.&nbsp; Besides making sure that no one person gets burnt out, the absolute last thing you want is to have the one person who knows all the details of euthanasia to be out sick, so that the practice looks like it is full of fumbling incompetents at that most stressful time.&nbsp; So training someone else to cover it is a darned good idea.</blockquote>

[QUOTE="Umbran, post: 1594349, member: 177"] Of course not! In order to properly teach insensitivity, one must be sensitive enough to know what makes an insensitive person tick :) My fiancee is a veterinarian, and I've done the vet-receptionist thing myself, so I know where you are coming from, Kahuna. Talking someone through the options available is draining. The worst is having to tell them that, as they lose their beloved pet, they're also going to fork over cash.... I'm not sure how many places you've worked at, but having receptionists and techs bear much of the burden of setting up and such is pretty much standard operating procedure nationwide, even in multi-doctor practices. It frees up the doctors to do the things that only they can do. A really good practice makes sure that everyone who works the front desk is trained to do some of this. Besides making sure that no one person gets burnt out, the absolute last thing you want is to have the one person who knows all the details of euthanasia to be out sick, so that the practice looks like it is full of fumbling incompetents at that most stressful time. So training someone else to cover it is a darned good idea. [/QUOTE]

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