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Message: <blockquote data-quote="Kobold Boots" data-source="post: 5316866" data-attributes="member: 92239">Keeping it simple: Do they have a right to complain: No one has a "right" to complain about anything.  Freedom of Speech is not intended to be a freedom to act up or act out.  Everyone has an opinion; and everyone has the ability to decide if they choose to agree with it or not, expose themselves to it or not, or to listen to it, or not.I often find the easiest way to deal with complaints is a four step process.1. Listen to the complaint.2. Respond to the complaint.3. Agree to what will resolve the complaint4. Do those things that people agree to.If the complaint continues you have four options:1. We did what you told us to do and you're still not satisfied - Shut up.2. We did what we agreed upon and you're still not satisfied - Shut up.3. We did what we agreed upon and you're not satisfied because you changed your mind about what it was you were actually complaining about - restart process and handle real complaint.OR4. We did what we agreed upon and you're not satisfied because of the way I did my part of things.. therefore shut up until you're willing to do it yourself OR go away.  We don't need your bull.Process if done right documents things and eliminates future complaints of similar ilk.  OR documents things and eliminates the douchebag.  Either way, win win as following a fair process ultimately shows people you care.  You either proactively take care of problems, ensuring fun.  OR you proactively get rid of douches, ensuring fun and the betterment of the group over time assuming you continue to attract good players.KB</blockquote>

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