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<blockquote data-quote="tarchon" data-source="post: 583348" data-attributes="member: 5990"><p>Umm... the idea is good but I think that the way you said it may complicate things. The way you wrote it, if someone didn't understand the situation clearly (which random PayPal representative #429 doesn't) it might sound as if the "clear case of fraud and theft" is the one between you and Morrus. People have to remember here that the underlying problem is that PayPal has <strong>assumed</strong>* that Morrus is selling stuff, not just collecting donations for site upkeep. In any communication with them you absolutely must make it crystal clear that there are no goods being shipped in this case and that you are <strong>completely satisfied</strong> with what you got from the transaction. The magic word that releases the account is "<strong>satisfied</strong>", not "fraud."</p><p> </p><p>The word <blink><span style="color: red">FRAUD</span></blink> should appear nowhere, because when PayPal receives a letter from an angry buyer, 99 times out of 100 the buyer is claiming fraud by the seller. Because of this, the person reading the letter goes in with the expectation that everything bad you say, all the accusations of fraud, flimflammery and general iniquity, are aimed at the seller unless clearly stated otherwise. I think you would have to have gotten a very careful and conscientious customer service rep who very carefully scrutinized the letter and had some familiarity with the situation in order for that letter to have been interpreted as it was intended.</p><p></p><p>Anyone writing to PayPal on this matter should first very carefully spell out the facts of the matter, clearly stating who's who and what's what (names, dates, numbers, etc.) along with a big smiley "satisfied" before launching into vague accusations and threats of retaliation, and to be honest, I think the vague accusations and threats of retaliation are probably not going to be too helpful anyway.</p><p></p><p>* And you know what you do to you and me when you assume.</p></blockquote><p></p>
[QUOTE="tarchon, post: 583348, member: 5990"] Umm... the idea is good but I think that the way you said it may complicate things. The way you wrote it, if someone didn't understand the situation clearly (which random PayPal representative #429 doesn't) it might sound as if the "clear case of fraud and theft" is the one between you and Morrus. People have to remember here that the underlying problem is that PayPal has [b]assumed[/b]* that Morrus is selling stuff, not just collecting donations for site upkeep. In any communication with them you absolutely must make it crystal clear that there are no goods being shipped in this case and that you are [b]completely satisfied[/b] with what you got from the transaction. The magic word that releases the account is "[b]satisfied[/b]", not "fraud." The word <blink>[COLOR=red]FRAUD[/COLOR]</blink> should appear nowhere, because when PayPal receives a letter from an angry buyer, 99 times out of 100 the buyer is claiming fraud by the seller. Because of this, the person reading the letter goes in with the expectation that everything bad you say, all the accusations of fraud, flimflammery and general iniquity, are aimed at the seller unless clearly stated otherwise. I think you would have to have gotten a very careful and conscientious customer service rep who very carefully scrutinized the letter and had some familiarity with the situation in order for that letter to have been interpreted as it was intended. Anyone writing to PayPal on this matter should first very carefully spell out the facts of the matter, clearly stating who's who and what's what (names, dates, numbers, etc.) along with a big smiley "satisfied" before launching into vague accusations and threats of retaliation, and to be honest, I think the vague accusations and threats of retaliation are probably not going to be too helpful anyway. * And you know what you do to you and me when you assume. [/QUOTE]
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