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<blockquote data-quote="Man in the Funny Hat" data-source="post: 3102562" data-attributes="member: 32740"><p>Yeah. My apologies. It was a long, bad day and I was being needlessly snippy. Normally I would have at least allowed for the possibility of humor without smileys and just kept my mouth shut, if not a more civil tongue.</p><p></p><p>However, I was actually going to use my own parents as an example in my post yesterday but cut it short. They can <em>use</em> their computers but they really don't understand a single thing about them and haven't taken the time to learn. I used to provide just about all the tech support they needed before I moved out of state. I'd provided them with spyware cleaners, virus protection, and LOTS of instruction on how to use it and WHY it was necessary to use it. Yet every time I'd visit I'd still have to fix more screwups for them. Reload software. Find lost files. Get their printer working again. And of course clean out all the spyware and virii. After I moved, their laptop contracted a virus/worm that simply ate up IE files and I had to tell them to just take it to a <em>professional</em> computer tech and get it repaired. But in looking to get it working before that I found that the McAfee license had expired. It hadn't run a scan in 9 months. AND they'd obtained two other anti-virus programs, Norton and some unknown brand they'd downloaded or gotten off a CD. But even though I'd told them time and again they had failed to update the definitions or run any scans.</p><p></p><p>For them, if they take their computer to ANY tech, it is worth the money to them for the tech to simply say, "I will clean the spyware/viruses and install the software for a fee." That is NOT bad technical support - at least not for them. It is all the support that they need. Until they take an interest in and educate themselves about their own computers (and being retired with time on their hands I can't understand why they don't...) all the education the tech (that would be me <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile :)" data-smilie="1"data-shortname=":)" /> ) provides them with is lost. I can tell my dad to stop downloading solitaire and mah-jhong games and and visiting every fly-by-night website he stumbles across because that's where the spyware and viruses are coming from but it falls on deaf ears.</p><p></p><p>And he's such a gadget freak and tinkerer too, just like his son. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile :)" data-smilie="1"data-shortname=":)" /> I don't know why he doesn't get into it more. Just something about computers seems to intimidate him. I can only guess it stems from the fact that back in his day, the guys who worked on computers were white-shirted, black-rim-glasses, IBM labcoat geniuses, and he was just a truck driver, and never the twain shall meet.</p></blockquote><p></p>
[QUOTE="Man in the Funny Hat, post: 3102562, member: 32740"] Yeah. My apologies. It was a long, bad day and I was being needlessly snippy. Normally I would have at least allowed for the possibility of humor without smileys and just kept my mouth shut, if not a more civil tongue. However, I was actually going to use my own parents as an example in my post yesterday but cut it short. They can [I]use[/I] their computers but they really don't understand a single thing about them and haven't taken the time to learn. I used to provide just about all the tech support they needed before I moved out of state. I'd provided them with spyware cleaners, virus protection, and LOTS of instruction on how to use it and WHY it was necessary to use it. Yet every time I'd visit I'd still have to fix more screwups for them. Reload software. Find lost files. Get their printer working again. And of course clean out all the spyware and virii. After I moved, their laptop contracted a virus/worm that simply ate up IE files and I had to tell them to just take it to a [I]professional[/I] computer tech and get it repaired. But in looking to get it working before that I found that the McAfee license had expired. It hadn't run a scan in 9 months. AND they'd obtained two other anti-virus programs, Norton and some unknown brand they'd downloaded or gotten off a CD. But even though I'd told them time and again they had failed to update the definitions or run any scans. For them, if they take their computer to ANY tech, it is worth the money to them for the tech to simply say, "I will clean the spyware/viruses and install the software for a fee." That is NOT bad technical support - at least not for them. It is all the support that they need. Until they take an interest in and educate themselves about their own computers (and being retired with time on their hands I can't understand why they don't...) all the education the tech (that would be me :) ) provides them with is lost. I can tell my dad to stop downloading solitaire and mah-jhong games and and visiting every fly-by-night website he stumbles across because that's where the spyware and viruses are coming from but it falls on deaf ears. And he's such a gadget freak and tinkerer too, just like his son. :) I don't know why he doesn't get into it more. Just something about computers seems to intimidate him. I can only guess it stems from the fact that back in his day, the guys who worked on computers were white-shirted, black-rim-glasses, IBM labcoat geniuses, and he was just a truck driver, and never the twain shall meet. [/QUOTE]
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