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<blockquote data-quote="Sammael" data-source="post: 3482925" data-attributes="member: 4475">@Scott: I can see that my own question was not answered (and I am not sure if it was sent along with the others, or if Russ made a selection of questions prior to sending them). Whatever the case, I have a bit of friendly advice (as an IT industry professional): your current website and message board issues are making WotC look very, very bad. I frequent at least 5 gaming-related message boards, and threads/posts regarding your website availability, errors, bugs, and so on, appear on each and every one of them with what you would probably consider disturbing frequency. Now, I know that you must have a whole new infrastructure planned for the DI, but this doesn't mean that the problems with your current infrastructure won't turn people off from the DI because of your track record.My suggestion is to migrate the current website to your new infrastructure &quot;as is&quot; as soon as possible, and to allocate additional resources (maybe just 4-5 additional employee/hours per day) to fixing it. Also, you need to have a webmaster/web developer available outside your usual business hours, which is (from what I can tell, and from what I've heard) currently not the case. For instance, there have been many instances of web site problems that occur on Friday night when an article goes live according to the planned schedule, but they generally don't get fixed until Monday. This is not acceptable now, and it sure won't be acceptable when DI goes live and people start paying for content.</blockquote>

[QUOTE="Sammael, post: 3482925, member: 4475"] @Scott: I can see that my own question was not answered (and I am not sure if it was sent along with the others, or if Russ made a selection of questions prior to sending them). Whatever the case, I have a bit of friendly advice (as an IT industry professional): your current website and message board issues are making WotC look very, very bad. I frequent at least 5 gaming-related message boards, and threads/posts regarding your website availability, errors, bugs, and so on, appear on each and every one of them with what you would probably consider disturbing frequency. Now, I know that you [b]must[/b] have a whole new infrastructure planned for the DI, but this doesn't mean that the problems with your current infrastructure won't turn people off from the DI because of your track record. My suggestion is to migrate the current website to your new infrastructure "as is" as soon as possible, and to allocate additional resources (maybe just 4-5 additional employee/hours per day) to fixing it. Also, you need to have a webmaster/web developer available outside your usual business hours, which is (from what I can tell, and from what I've heard) currently not the case. For instance, there have been many instances of web site problems that occur on Friday night when an article goes live according to the planned schedule, but they generally don't get fixed until Monday. This is not acceptable now, and it sure won't be acceptable when DI goes live and people start paying for content. [/QUOTE]

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