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Message: <blockquote data-quote="Winterthorn" data-source="post: 3472353" data-attributes="member: 1702">I understand the point but...Interesting that "this has happened before", but there is an important distinction for me - and I suspect for many others as well: at that time the replacement was specified in detail, today we just vague words that something is coming. I'm sorry but a lack of timely information that really tells us what forthcoming to replace Dragon and Dungeon is a big issue right now. WotC is not being upfront about everything and that smells... Bad news followed by vague assurances of something better online is a poor way to treat customers. Period.Besides, changing the medium itself is an issue too. Personally, literature is best enjoyed in hand, not online - I am not alone with this sentiment. Downloads that we could sort and print may save this project, but issues on online access and payment methods must be discussed.I have noticed, since the mid-90s that corporations are making a habit of treating both employees and customers with increasing levels of contempt, and then try to make up with the phoney "warm fuzzies" or neutral words. Most customers are smarter than that. Any business that wants to survive has to listen to its customers and be able to think beyond the next quarter. Sharp shifts in business usually spell trouble.There is no valid reason to not have launched the online service as a pilot project, keep Dragon and Dungeon for a while, and publicize the notion of replacing the hardcopy periodicals with the online service. Some open experiementation that included consideration towards the majority of customers would have been wise. Lost leaders and other short investments towards maintaining customer's interest is smarter. Better than empty words. Is WotC that small and amateurish that they could not have handled this better? I hope for their sake this was a "biiiiiig ooops" and they hustle to get out the real information customers want to see to make up for all the upset.I agree that some ppl have been overly dramatic. That isn't the point. WotC has, without valid justification in the eyes of the customers it hopes to retain in order to stay in business, dumped an icon and its partner. Their silence is infuriating a whole cadre of gamers - and that cadre is not a tiny minority either.The general anger is justified, and WotC has to act quickly to present something of genuine substance before it truly annoys and alienates its customers. The clock is ticking and the internet is alive and kicking.BTW: Paizo, for their part, handled this whole affair in an infinitely superior manner. Kudos to them. I will regard them much more favourably for it!</blockquote>

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