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<blockquote data-quote="Radiating Gnome" data-source="post: 6199357" data-attributes="member: 150"><p>I think this is a challenge that most "experts" face, and some work hard to be aware of and work on -- the lack of real listening skills or effort. It becomes very easy -- especially when you're pressed for time -- to short circuit conversations with people who need help -- to not listen to them fully, and give them a quick and easy diagnosis and solution and move on. </p><p></p><p>Actually, in cases like the ER doctor, that sort of behavior is a <em>necessity</em>. That doctor needed to be able to move on to the next patient -- giving you a quick answer was what made the most sense for him. </p><p></p><p>It's why a consumer -- a patient or whatever -- needs to be an advocate for themselves -- especially for important issues. It's why, when it's really important and the answers you're getting don't make sense to you -- why you need to do more than just accept that the expert is right because he said so and go back out and seek second and third opinions. Maybe that first expert was just moving too fast to listen. Or maybe he didn't explain the solution in a way you're wired to understand, and someone else will have a better way of explaining the same answer.</p><p></p><p>My wife has Rheumatoid Arthritis -- it's a chronic condition she was diagnosed with very young, and it's going to be more and more challenging as we get older. She's been on a variety medications, has had both knees replaced so far (unusual for a woman in her early 40s). She goes to the area's leading expert on RA, and by and large that doctor is very good, and yet there are constant reasons to test and questions and confirm things we hear from her doctor. For her knee surgeries, we had two different doctors (both working in the same clinic) and had very different experiences, despite the similar levels of expertise. And, if you were in town and looking to get a knee replaced, we'd have some pretty strong advice to give you about which of the two surgeons to go to. </p><p></p><p>All of that is just a longwinded, TMI way of saying that I don't agree with the idea that one should just accept what an expert is telling you -- ANY expert. On more than one occasion we've had to push our "expert" doctor when we find her suggesting options that are more convenient for her and her office, and that are not the thing that my wife needs most (best example -- delaying a necessary change in medication a few months until the new year because of the duplicate paperwork that will be required if we made the change immediately). </p><p></p><p>Experts are important -- vital and valuable. But the minute they start saying "trust me, I'm the expert" I know it's time to start looking for other sources of information & insight. </p><p></p><p>-rg</p></blockquote><p></p>
[QUOTE="Radiating Gnome, post: 6199357, member: 150"] I think this is a challenge that most "experts" face, and some work hard to be aware of and work on -- the lack of real listening skills or effort. It becomes very easy -- especially when you're pressed for time -- to short circuit conversations with people who need help -- to not listen to them fully, and give them a quick and easy diagnosis and solution and move on. Actually, in cases like the ER doctor, that sort of behavior is a [I]necessity[/I]. That doctor needed to be able to move on to the next patient -- giving you a quick answer was what made the most sense for him. It's why a consumer -- a patient or whatever -- needs to be an advocate for themselves -- especially for important issues. It's why, when it's really important and the answers you're getting don't make sense to you -- why you need to do more than just accept that the expert is right because he said so and go back out and seek second and third opinions. Maybe that first expert was just moving too fast to listen. Or maybe he didn't explain the solution in a way you're wired to understand, and someone else will have a better way of explaining the same answer. My wife has Rheumatoid Arthritis -- it's a chronic condition she was diagnosed with very young, and it's going to be more and more challenging as we get older. She's been on a variety medications, has had both knees replaced so far (unusual for a woman in her early 40s). She goes to the area's leading expert on RA, and by and large that doctor is very good, and yet there are constant reasons to test and questions and confirm things we hear from her doctor. For her knee surgeries, we had two different doctors (both working in the same clinic) and had very different experiences, despite the similar levels of expertise. And, if you were in town and looking to get a knee replaced, we'd have some pretty strong advice to give you about which of the two surgeons to go to. All of that is just a longwinded, TMI way of saying that I don't agree with the idea that one should just accept what an expert is telling you -- ANY expert. On more than one occasion we've had to push our "expert" doctor when we find her suggesting options that are more convenient for her and her office, and that are not the thing that my wife needs most (best example -- delaying a necessary change in medication a few months until the new year because of the duplicate paperwork that will be required if we made the change immediately). Experts are important -- vital and valuable. But the minute they start saying "trust me, I'm the expert" I know it's time to start looking for other sources of information & insight. -rg [/QUOTE]
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