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Message: <blockquote data-quote="Rodrigo Istalindir" data-source="post: 2527515" data-attributes="member: 2810">Some of the questions I typically ask during interviews and why:1.  Can you recap your job experience for me?  (To catch inaccuracies in their resume, or outright lies.  HR gets pissed if you ask someone if they were fired, but if they volunteer it, that's their problem).2.  What are your strong points and weak points?  (This is kind of a red-herring -- I'm more interested in the latter part of the question.  Someone that says 'I don't really have any weak points' is lying.  Someone that says 'I sometimes have a problem with remembering things, so I'm extra careful to write things down' is golden.  It's not the weakness, its demonstrating that you are aware of places where you need work and that you are taking steps to counteract them).3.  What steps would you take to solve problem XYZ (eg, user says 'I can't print').  Again, the process is more important than a specific response.  I'm not testing your ability to remember individual windows or menus or commands,  I'm testing your ability to think logically, to troubleshoot, and to work through a problem.  4.  How do you prefer to work?  Do you prefer someone to assign tasks, or to set your own schedule?  No wrong answer, sometimes, but it lets me know how you'll slot into the position.  Someone that likes to set their own schedule is going to get frustrated with helpdesk, but might be perfect in a different position.5.  (My favorite <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile    :)"  data-smilie="1"data-shortname=":)" />) You've got four items in the helpdesk queue -- A VP can't print an email, an admin assistant is having trouble printing, the mail room guy says IE crashes when he brings up the shipping web page, and the web developer is having trouble because a recent patch broke something.  What order do you do these in?  (The individual problems change depending on the position and work site).   (The correct answer, for those interested, is 3,2,1,4 -- know why?).  Bonus points if you ask pointed questions before deciding.</blockquote>

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