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Is SVGames an honest business? Was I the only one stolen?
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<blockquote data-quote="Zaruthustran" data-source="post: 1070917" data-attributes="member: 1457"><p><strong>What kind of a store charges a customer's card BEFORE shipping product?!</strong></p><p></p><p>I ordered a ton of stuff from SVGames during the Chainmail sale. Around $200 worth of mins. They didn't arrive for weeks weeks. This was bad, but not the end of the world--I wasn't in any hurry and I can understand a small shop getting overwhelmed by/not properly planning for a rush. Sure, they should have anticipated the rush--especially since they advertised like crazy, even AFTER they ran out of stock and ran into delivery problems. But I'm forgiving.</p><p></p><p>After a while I sent an email wondering where my order was. I got a response that said "Oops, sorry, the supplier never delivered--we'll straighten it out." Which begged the question: if I hadn't bugged SVGames about the shipping delay, would they have noticed or bothered to followup? </p><p></p><p>This made me mad, especially because there was no apology, no taking of responsibility, no offer to upgrade the shipping to next-day air. In other words, no customer service. But, being a nice guy, I figured I'd cut them a break.</p><p></p><p>What made me mad was that when I recieved my credit card statement for the month, I saw that SVGames charged me for my (unshipped) order.</p><p></p><p>Now, that sucks. I know of no reputable retailers (online or otherwise) that will charge a customer BEFORE they ship product. This practice is unethical, unfair, <u>wrong</u>.</p><p></p><p>So, I emailed and demanded that the (unshipped) order be cancelled and my money returned. No answer. I emailed again. No answer.</p><p></p><p>So I called the phone number--<em>and got a recorded voice mail message saying that due to the high call volume, they weren't answering the phone</em>.</p><p></p><p>That was... shocking. Talk about poor customer service. </p><p></p><p>So I disputed the charge, but by the time the "dispute" paperwork arrived I was on a trip outside the country. By the time I got back, the dispute period expired--and the box had finally arrived.</p><p></p><p>Now I'm stuck with a ton of mins that I don't want. I could return them, but only at my trouble and expense. Sigh. </p><p></p><p>-z</p><p></p><p>PS: I might consider them again if they adopt the world-wide standard practice of charging a customer's card only AFTER performing some sort of service/shipping product. Like I said, I'm forgiving. Especially since Sean apologized in the post above. Seems like a good, stand-up kind of guy. I still wish I could have cancelled that order, though.</p></blockquote><p></p>
[QUOTE="Zaruthustran, post: 1070917, member: 1457"] [b]What kind of a store charges a customer's card BEFORE shipping product?![/b] I ordered a ton of stuff from SVGames during the Chainmail sale. Around $200 worth of mins. They didn't arrive for weeks weeks. This was bad, but not the end of the world--I wasn't in any hurry and I can understand a small shop getting overwhelmed by/not properly planning for a rush. Sure, they should have anticipated the rush--especially since they advertised like crazy, even AFTER they ran out of stock and ran into delivery problems. But I'm forgiving. After a while I sent an email wondering where my order was. I got a response that said "Oops, sorry, the supplier never delivered--we'll straighten it out." Which begged the question: if I hadn't bugged SVGames about the shipping delay, would they have noticed or bothered to followup? This made me mad, especially because there was no apology, no taking of responsibility, no offer to upgrade the shipping to next-day air. In other words, no customer service. But, being a nice guy, I figured I'd cut them a break. What made me mad was that when I recieved my credit card statement for the month, I saw that SVGames charged me for my (unshipped) order. Now, that sucks. I know of no reputable retailers (online or otherwise) that will charge a customer BEFORE they ship product. This practice is unethical, unfair, [u]wrong[/u]. So, I emailed and demanded that the (unshipped) order be cancelled and my money returned. No answer. I emailed again. No answer. So I called the phone number--[i]and got a recorded voice mail message saying that due to the high call volume, they weren't answering the phone[/i]. That was... shocking. Talk about poor customer service. So I disputed the charge, but by the time the "dispute" paperwork arrived I was on a trip outside the country. By the time I got back, the dispute period expired--and the box had finally arrived. Now I'm stuck with a ton of mins that I don't want. I could return them, but only at my trouble and expense. Sigh. -z PS: I might consider them again if they adopt the world-wide standard practice of charging a customer's card only AFTER performing some sort of service/shipping product. Like I said, I'm forgiving. Especially since Sean apologized in the post above. Seems like a good, stand-up kind of guy. I still wish I could have cancelled that order, though. [/QUOTE]
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