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<blockquote data-quote="projecktzero" data-source="post: 1359420" data-attributes="member: 16655">I'm probably on Dan's s**t list now.If that's true, then Hero Games needs to get a Help Desk to interface with the users of Hero Designer. We know that's not going to happen, so Dan better put on his Help Desk hat and act accordingly. Try Bioware's Neverwinter Nights forums.Ever hear of SourceForge or Bugzilla?Well, it came across like an apology for Dan's behavior. &quot;He's a developer, so he can act that way.&quot; As a developer myself, I was insulted by that statement. I don't believe he should act that way. He's representing Hero Games and their product, Hero Designer, so he should chill out/lighten up/be friendlier. Without the users, he wouldn't have the Hero Designer gig.His patience levels are close to nil. Many times his answers are so curt that you need to ask again. I think you mentioned people skills. There doesn't seem to be much empathy i.e. putting himself in the user's shoes. I don't understand what your point is. Since he responds immediately and it's a pretty constant distraction, it's OK that he's curt, rude, and outright surly? I didn't see or read anything that said he had to reply immediately. The pretty constant distraction is self imposed. Not sure what you mean by &quot;pop tart&quot; style posters.Dan's both a blessing and a curse for Hero Designer. He can remove the curse by being more user friendly in his responses in the Hero Designer forum.</blockquote>

[QUOTE="projecktzero, post: 1359420, member: 16655"] [b]I'm probably on Dan's s**t list now.[/b] If that's true, then Hero Games needs to get a Help Desk to interface with the users of Hero Designer. We know that's not going to happen, so Dan better put on his Help Desk hat and act accordingly. Try Bioware's Neverwinter Nights forums. Ever hear of SourceForge or Bugzilla? Well, it came across like an apology for Dan's behavior. "He's a developer, so he can act that way." As a developer myself, I was insulted by that statement. I don't believe he should act that way. He's representing Hero Games and their product, Hero Designer, so he should chill out/lighten up/be friendlier. Without the users, he wouldn't have the Hero Designer gig. His patience levels are close to nil. Many times his answers are so curt that you need to ask again. I think you mentioned people skills. There doesn't seem to be much empathy i.e. putting himself in the user's shoes. I don't understand what your point is. Since he responds immediately and it's a pretty constant distraction, it's OK that he's curt, rude, and outright surly? I didn't see or read anything that said he had to reply immediately. The pretty constant distraction is self imposed. Not sure what you mean by "pop tart" style posters. Dan's both a blessing and a curse for Hero Designer. He can remove the curse by being more user friendly in his responses in the Hero Designer forum. [/QUOTE]

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