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Message: <blockquote data-quote="Luke" data-source="post: 1354774" data-attributes="member: 602">Not at all. I simply need to very clearly double check with people what they've done. I quite often end up trying to sort out people's issues, and quite often it ends up with somebody saying something along the lines of "Oh, yes, that's right. I did do that. Silly me...".RPM has thousands and thousands of downloads, and over time, although the percentage occurrence for this sort of thing is quite minimal, it seems a lot to me, since I'm where it ends up at.I make no judgements of any individual, but I do learn a certain process that is important to follow because it saves precious time.Occassionally I get stumped, and a set of quick e-mails can turn into a break of a few days whilst I try to sort something out, and perhaps even hope to see if somebody else is similarly affected. In your case, you unfortunately chose to interpret that as being ignored and forgotten. I'd recommend a simple e-mail to query an incident status first, and then perhaps vent with a nasty comment on a public board after that. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=";)" title="Wink    ;)"  data-smilie="2"data-shortname=";)" />I have just under 3,500 e-mails in my inbox for the last 11 months (spam etc already removed), and a very similar amount of replies from me in my Outbox. On top of a personal life and doing actual RPM development, it keeps me pretty busy. Generally people don't have an expectation that I'll always get back to them within 2 days (especially for stuff under investigation) - but it looks like I lucked out pretty badly with expectation and demands this time...Not that it matters to you (but it might to others): it appears that the standard installer I use can do some funny things under certain conditions.It appears that the installer won't necessarily over-write old files with new files (even with a newer date stamp) if you have an old copy of the program that you install on top of.So it seems that the answer is simply to install the full installation into an empty directory, or make sure that you uninstall the old version first.There you go. Mea culpa. I'm flabbergasted that the installer won't automatically install newer files on top of older ones, but that seems to be the issue.Luke</blockquote>

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