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<blockquote data-quote="Primal" data-source="post: 4031983" data-attributes="member: 30678"><p>In any case it's not very wise from a business or PR perspective to start 'categorizing' people into those you're polite to (and answer their replies). You need to treat everyone with the same level of respect and professionalism -- even if they're rude or outright wrong. Because everything a Manager of a major company such as WoTC does in public affects the public image of not only WoTC but the D&amp;D brand, too. If you start treating a portion of your customer base (and yes, it's also &quot;his&quot; customer base as long as works for WoTC) in a haughty or condescending manner (even if you mean it as a joke) it's bad for the business. And let's remember that as a customer, it's your *right* to whine and criticize their products as much as you want to -- you're *paying* to get what *you* want, what you perceive as &quot;quality&quot;. However, it's up to them to decide what to do with your complaints/feedback in relation to resources available and what they assume the customers &quot;in general&quot; want with the subject in question (e.g. whether more people would like to see Crits simply inflicting max. damage or not, or that whether DDI should have some additional features which would raise the monthly fee or not).</p></blockquote><p></p>

[QUOTE="Primal, post: 4031983, member: 30678"] In any case it's not very wise from a business or PR perspective to start 'categorizing' people into those you're polite to (and answer their replies). You need to treat everyone with the same level of respect and professionalism -- even if they're rude or outright wrong. Because everything a Manager of a major company such as WoTC does in public affects the public image of not only WoTC but the D&D brand, too. If you start treating a portion of your customer base (and yes, it's also "his" customer base as long as works for WoTC) in a haughty or condescending manner (even if you mean it as a joke) it's bad for the business. And let's remember that as a customer, it's your *right* to whine and criticize their products as much as you want to -- you're *paying* to get what *you* want, what you perceive as "quality". However, it's up to them to decide what to do with your complaints/feedback in relation to resources available and what they assume the customers "in general" want with the subject in question (e.g. whether more people would like to see Crits simply inflicting max. damage or not, or that whether DDI should have some additional features which would raise the monthly fee or not). [/QUOTE]

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