Reply to thread

Message

<blockquote data-quote="Maggan" data-source="post: 5182446" data-attributes="member: 6616">So what is the defining difference between Paizo and the rest?Come on, I've given my thoughts clearly and straight. So what, in your opinion is it that make Paizo so successful that they have taken the number 2 spot as the best selling RPG company?What is it that the others aren't doing, that they should be doing?It can't be quality, others are doing that, so it has to be something else.Fantasy Flight. They have hands down the best customer support in the industry.Loose a component for one of their games? They replace it. Have a damaged collector's edition slipcase? They replaced it.And I'm in Sweden, on another continent. I have found FFG customer service to be leagues better than Paizo's, and Paizo's is still one of the best in the business. Just not the best.Also, Chaosium is tight with the fan base. And Open Design ... the fan base is part of the design process. Can't get much more in tune than that.I think you are right about one thing. We're going to have to agree to disagree.EDIT: I am of the opinion that common business sense is very uncommon in the RPG business, both at many publishers and at many games stores. So if we want to polarise my viewpoint, yes there are only a few publishers with enough business acumen to build a stable and growing business out of RPGs./M</blockquote>

[QUOTE="Maggan, post: 5182446, member: 6616"] So what is the defining difference between Paizo and the rest? Come on, I've given my thoughts clearly and straight. So what, in your opinion is it that make Paizo so successful that they have taken the number 2 spot as the best selling RPG company? What is it that the others aren't doing, that they should be doing? It can't be quality, others are doing that, so it has to be something else. Fantasy Flight. They have hands down the best customer support in the industry. Loose a component for one of their games? They replace it. Have a damaged collector's edition slipcase? They replaced it. And I'm in Sweden, on another continent. I have found FFG customer service to be leagues better than Paizo's, and Paizo's is still one of the best in the business. Just not the best. Also, Chaosium is tight with the fan base. And Open Design ... the fan base is part of the design process. Can't get much more in tune than that. I think you are right about one thing. We're going to have to agree to disagree. EDIT: I am of the opinion that common business sense is very uncommon in the RPG business, both at many publishers and at many games stores. So if we want to polarise my viewpoint, yes there are only a few publishers with enough business acumen to build a stable and growing business out of RPGs. /M [/QUOTE]

Verification